Restaurant Supervisor - City Cruises - New York

Salary Range $22/hr

City Experiences is seeking a Part-Time Restaurant Supervisor for our City Cruises operation in New York City.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

INSERT SHORT DESCRIPTION HERE

Essential Duties & Responsibilities:

• Cruise Execution

o Assist in managing the front-of-the-house staff, including recruitment, training,

coaching/discipline, and retention of assigned vessel

o Provide assistance to restaurant managers changing shifts and ensures adherence to procedures

detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence

to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and

entertainment

o Assist in gathering pertinent cruise event details from the other departments to ensure special

guest requests are fulfilled thereby ensuring complete guest satisfaction

o Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary

information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)

o Ensure that staff and guests adhere to all safety standards and procedures.

o Ensure that staff is trained and consistently follows and adheres to proper alcohol service

guidelines thereby ensuring the safety of each guest

o Ensure that all staff consistently follows and adheres to all health department sanitation codes

and requirements thereby

maintaining the Company's strict standards of sanitation

o Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in

keeping with company objective of guest retention

o Observe and recommend line-staff that require further training and development to ensure proper

and effective service

o Recommend approved programs that improve the level of service and product quality

• Staff Management

o Assist in recruiting all front-line staff when necessary to fill vacant positions

o Partake in delivering training to all new front-line staff

o Assist with scheduling front-line staff according to staffing matrix

o Adhere to Company's performance management guidelines for all discipline and termination

situations

o Develop positive working relationships with city department heads and peers

o Develop strong teamwork within the staff

o Help develop and execute employee incentive programs

• Administration

o Adhere to established cash control procedures and ensures standards are maintained when

applicable

o Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs,

concessions, etc.

o Administer payroll system including scheduling, checking, transmitting and processing

o Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar,

laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling

for servers, server assistants, bartenders and cruise directors

o Schedule front-line staff work periods to achieve maximum payroll efficiency

o Ensure that all states and local health and alcohol control requirements are met onboard and that

all employees are familiar with these requirements

o Attend all scheduled meetings

o Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)

• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent required
• Associates Degree preferred
• Minimum of two (2) years guest service experience
• Supervisory experience required
• Responsible alcohol service requirements-TIPS Certification required
• Health department sanitations codes & requirements-ServSafe Certification required
• Energetic and enthusiastic personality essential
• Basic computer skills are required
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as dishes up and down stairs
• Will be required to be available for work on all major holidays

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.