Front Desk Supervisor
- Residence Inn by Marriott Dallas Plano/The Colony
- The Colony, Texas
- Full Time
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Front Desk Supervisor
Residence Inn by Marriott Dallas Plano/The Colony
6600 Cascades Court
The Colony, TX 75056
102 Room Extended Stay
Managed By Crescent Hotels & Resorts
Full-Time
Description
**At least 1 year previous hotel front desk supervisor experience required**
**Previous Brand experience a plus**
**Able to work a flexible schedule, including overnight shifts**
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have 1 year experience as a hotel front desk supervisor/manager. Must be available to work a flexible schedule to include nights, weekends and holidays.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Qualifications
Front Desk Clerk Experience
Experience
Required
1 years:
Front Desk Clerk Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted May 28, 2025
17
Residence Inn by Marriott Dallas Plano/The Colony
Thrive In Our Extended Stay Hotel! Steps From Restaurants!
Extended stays are a breeze when you have all the comforts of home at the Residence Inn by Marriott Dallas Plano The Colony hotel. Our hotel is located in The Colony TX and convenient to Plano, Frisco, Lewisville. Less than 1 mile away, North Texas's newest entertainment destination, Grandscape is now open. Grandscape features outdoor entertainment, world class restaurants, unique shopping, home to NFM Nebraska Furniture Mart and family-friendly experiences. Scheels, the world's largest sporting goods store and Andretti Indoor Karting are both at Grandscape. Legacy West, which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park home to Ericsson and Frito-Lay. The Hotel is within 10 minutes of Five Star Complex, The Tribute Golf Club and Old American Golf Club. Enjoy all-suite accommodations featuring fully equipped kitchens, living rooms with a full-size pull out sofa and work desk and bedroom with a king size bed.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,515 current hospitality jobs
what
where
Front Desk Supervisor
Residence Inn by Marriott Dallas Plano/The Colony
6600 Cascades Court
The Colony, TX 75056
102 Room Extended Stay
Managed By Crescent Hotels & Resorts
Full-Time
Description
**At least 1 year previous hotel front desk supervisor experience required**
**Previous Brand experience a plus**
**Able to work a flexible schedule, including overnight shifts**
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have 1 year experience as a hotel front desk supervisor/manager. Must be available to work a flexible schedule to include nights, weekends and holidays.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Qualifications
Front Desk Clerk Experience
Experience
Required
1 years:
Front Desk Clerk Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted May 28, 2025
17
Residence Inn by Marriott Dallas Plano/The Colony
Thrive In Our Extended Stay Hotel! Steps From Restaurants!
Extended stays are a breeze when you have all the comforts of home at the Residence Inn by Marriott Dallas Plano The Colony hotel. Our hotel is located in The Colony TX and convenient to Plano, Frisco, Lewisville. Less than 1 mile away, North Texas's newest entertainment destination, Grandscape is now open. Grandscape features outdoor entertainment, world class restaurants, unique shopping, home to NFM Nebraska Furniture Mart and family-friendly experiences. Scheels, the world's largest sporting goods store and Andretti Indoor Karting are both at Grandscape. Legacy West, which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park home to Ericsson and Frito-Lay. The Hotel is within 10 minutes of Five Star Complex, The Tribute Golf Club and Old American Golf Club. Enjoy all-suite accommodations featuring fully equipped kitchens, living rooms with a full-size pull out sofa and work desk and bedroom with a king size bed.
Job ID: 480916906
Originally Posted on: 6/12/2025
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