Front of House Manager

This is a Full Time position at Crista Shores Retirement Community in Silverdale. Compensation: $26 - $32.50 per hour, depending on experience Benefits: Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% Kings school discount for dependent child(ren) (K-12) COMPANY OVERVIEW CRISTA Ministries (CRISTA) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concerns relief and development efforts around the globe; from CRISTA Medias stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps ; from the young minds equipped with knowledge at Kings Schools to the seniors receiving exceptional care at CRISTA Senior Living . Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. CRISTA MINISTRIES MISSION & VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors cultivating safe and thriving communities where our residents experience grace, encounter Christs love and discover renewed purpose.
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY

The Front of House Manager will oversee the dining room services, support dining events and serve as catering lead. Lead, orient, train, schedule and evaluate front of house staff as well as oversee and train staff in Point of Sale (POS). Promote residents, guest and staff satisfaction by treating them with dignity and a positive and professional manner. Present meals in a correct, timely and pleasant manner while supervising set up, serving and breakdown of special events. Communicate appropriate information to the Executive Chef Manager II in a timely manner. Perform payroll, deposits, budget, as well as ordering and accounting for the department.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES

Dining Hall Management:

• • Manage the Crista Shores Dining service department to ensure that daily activities are completed accurately and efficiently to provide a quality dining experience for residents and guests.
  • Lead staff by providing information and training on how menus should be organized and how overall dining room service standards should be followed, serving as a liaison to employees.
  • Coordinate and lead weekly meetings at Crista Shores, training servers on best food safety practices and making sure staff is aware of appropriate food handling standards, ensuring all meals as well as delivered meals maintain the highest level of food safety standards.
  • Recruit, hire, evaluate and manage performance of food service employees, providing training and coaching opportunities for continued growth.
  • Serve as the primary contact for residents, passing along requests and reservations while communicating with the kitchen and administration, passing along updates to the Lead server and the rest of the team.
  • Serve as liaison to the Crista family by developing relationships with other CRISTA ministries to help foster an intergenerational dining related experience for our residents.
  • Greet residents and their guests and handle special needs and requests.

Point of Sale Management:

• • Train staff on POS and oversee all transactions in the POS system, including Dining Dollar program.
  • Manage resident move ins and move outs, tracking that the point of sale within the Dining Dollars program is accurate within the system.
  • Act as point of contact with POS consultant for technical support.
  • Compile comment cards/responses.
  • Attend resident Food Service Committee meetings.
  • Manage petty cash by assisting residents in having correct payment for meals.

Service Staff Management:

• • Recruit, hire, evaluate and manage performance of all full time Server Leads, Front of House staff.
  • Ensure full staffing coverage for catering, special events and holidays. Collaborate with management to acquire needed resources to achieve success .
  • Manage staff attendance to ensure accurate recording of work hours. Provide training as needed.
  • Adhere to CRISTA dress code.
  • Provide ongoing training and inspection on cleaning, sanitizing and maintaining the Shoreview dining room. Track food handler cards to ensure compliance with health department requirements.
  • Complete yearly performance evaluations for all staff, responsible for logging performance discussions, improvement plans and hold training and coaching opportunities to provide continuous growth.
  • Create and set weekly staff schedules, ensuring all sections are covered and personnel are available.
  • Lead devotions and/or encourage others to lead weekly devotions.

Perform other related duties as assigned

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPONSIBILITIES :

Manage a staff of 30, which includes Front of House staff: Waiters, wait staff, servers.

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks Gods will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTAs Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• Associate degree from an accredited college or university recognized by the United States Department of Education or equivalent . Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

• Two years restaurant experience in greeting, serving and bussing.
• One year of supervising staff.

LICENSURE / CERTIFICATION

Washington State Food Handlers permit.

SOFTWARE / EQUIPMENT KNOWLEDGE

Proficiency in primary Microsoft office application, including outlook, excel and word.

OTHER CONSIDERATIONS

• Able to problem solve.
• Able to follow instructions and ask for clarification as needed.
• Able to perform duties in a team environment.
• Able to be a team leader.
• Able to work with young adults and seniors.
• Read, write, and communicate clearly and effectively in English.

PREFERRED QUALIFICATIONS

EDUCATION

Bachelors degree from and accredited college or university.

EXPERIENCE

Previous experience in Senior Living Dining services.

LICENSURE / CERTIFICATION

Serve-safe certificate

SOFTWARE / EQUIPMENT KNOWLEDGE

Advanced skills in Microsoft Office

OTHER CONSIDERATIONS

Bilingual in English and Spanish.

NON-DISCRIMINATION STATEMENT
CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, Kings Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTAs religious beliefs. CRISTAs employees must agree with and support without reservation CRISTAs Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTAs Christian Community Policy. Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTAs Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of Gods creation.