Hammersmith Management, Inc.
Job Title: Concierge
Reports To: Community Association Manager
Customary Behavior: To consciously, specifically, intentionally practice our Core Values, Mission Statement, and Our Shared Commitment daily.
Summary: Under regular supervision of the Community Association Manager, the Concierge takes a cordial approach to all resident activities in accordance with our company’s customer service standards.
Essential Duties and Responsibilities: (Other duties may be assigned.)
Hours: 8AM-3PM Saturday & Sunday, and coverage as needed
Greet residents and visitors
Fields and responds to resident requests/inquiries
Assists in addressing residents concerns
Performs clerical/administrative functions
Accepts deliveries for Residents
Assists Residents with packages
Write incident reports
Camera monitoring (Report to Security or Management Office)
Manage and maintain sign in logs for guests and contractors
Maintain clean work area
Responsible for key lock boxes
Manage special events guest registers
Delivers and exceeds client, resident, guest expectations
Acknowledges residents and guests
Presents a professional demeanor and possesses a 'Client-First' attitude
Effectively assists with residents needs and responds to resident and guest inquiries/questions
Core Competencies (To perform the job successfully, an individual should demonstrate the following competencies):
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback
Business Acumen - Understands business implications of decisions
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Attention to Detail - Total task accomplishment through concern for all areas involved, no matter how small.
Research/Analysis - gathering information from various sources, comparing and weighing information to make logical decisions.
Initiative - Attempts to influence events and achieve goals; self-starting rather than passive acceptance. Takes action to achieve goals beyond what is necessarily called for.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Adaptability - Maintaining effectiveness in varying environments, tasks, responsibilities or people.
Experience and Skills
Qualifications and Additional Requirements
Professional in appearance and presentation
Good listening skills
Ability to prioritize and handle multiple assignments
Self-starter; takes initiative
Ability to form and nurture a strong team relationship
Must have a positive and upbeat demeanor
Exemplary Customer Service ability
Excellent communication and organizational skills
Exceptional attention to detail
Proficient with Microsoft Word and Excel.
Must be able to communicate effectively with staff and outside resources.
Must be capable of performing duties with limited supervision.
Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity and Life Balance.
Education and Experience:
High School diploma or equivalent
At least 1 year experience in customer service
Benefits may vary per position and employment status
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