Job ID: 206972264

Job Summary
Employment Type
Full Time
Years Experience
3 - 5 years
Job Description

The General Manager is a business partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit.  The General Manager ensures recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned restaurant; utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic; makes decisions regarding the recruitment, development, and performance of staff; demonstrates a willingness to listen to team members and address problems; ensures a clean, safe, and energy efficient operation during each shift; and ensures the store is always, in the customer's eye, "ready for business."


  • Manage restaurant staff to include hiring, providing new hire orientation, scheduling, coaching, counseling, developing, evaluating, and providing feedback on performance with Team Members, Team Leaders, and Managers. 
  • Greet customers and solicit feedback regarding product and service quality and utilizing feedback to initiate immediate improvements in the shift.
  • Engage in sales and marketing activities to increase sales and drive customer traffic. 
  • Achieve the sales plan and budgeted Gross Operating Profit After Compensation (GOPAC). in line with Period and Quarterly projections.
  • Achieve the sales plan and manage expense budgets to achieve the planned GOPAC.
  • Ensure accurate inventories are conducted regularly and efficient ordering is maintained.
  • Investigate and ensure accurate timely reporting of all safety incidents.
  • Conduct and review Quality and Food Safety Audits.
  • Ensure Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.
  • Communicate all complaints involving Whataburger policy violations to upper management.
  • Prepare standard and special reports for senior management as assigned.
  • Perform administrative tasks
  • Assume additional responsibilities as assigned.

To continue the path for career success at Whataburger, the General Manager will participate in a skills development program and will be required to achieve certifications associated with the position.

Required Qualifications

Experience:  (Minimum experience the job requires.)

  • 3 years of experience as a General Manager in a restaurant, hospitality, or retail industry.
  • 5 years of experience as a senior level manager (back of the house or front of the house) in a restaurant, hospitality, or retail industry.
  • Demonstrated intermediate to advance level ability to communicate, influence and negotiate decisions while motivating assigned staff.
  • Demonstrated ability to work in a team environment.
  • Prior management experience.

Knowledge:  (Level of knowledge required to perform the job effectively.)

  • Intermediate to advanced knowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems and the Internet.
  • Strong general knowledge of the organization and its functions.
  • Intermediate to advanced understanding of budgetary concepts and procedures.
  • Intermediate to advanced ability get work done through others.
  • Intermediate to advanced understanding of performance review process.
  • Ability to prepare and present ideas and recommendations to colleagues, managers and direct reports with ample notice and preparation.

Education:  (Minimum formal education the job requires.)

  • High school diploma/GED or equivalent work experience.

Physical: (Minimum physical requirement to perform the job effectively.)

  • Must be able to lift up to 50 lbs.
  • Must have the ability to stand during entire shift.
  • Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
  • Ability to read (Orders on tickets, Menu Board, receipts, etc.)
  • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
  • Frequent washing of hands.


  • Possession of current and valid driver license required, liability insurance, acceptable driving record and a satisfactory background check required.

Preferred Qualifications



  • Proficiency in MS Office Word, Excel, Outlook, and PowerPoint.
Quick Apply


Over six decades ago, an adventurous and determined entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand, located on Ayers Street in Corpus Christi, Texas, “Whataburger.”

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