Location: Mr. Chow

Reports to: Vice President of Operations                                                                                                                                  Employment Type: Full-Time

About Mr. Chow:

Mr. Chow is a globally recognized name in Chinese fine dining, blending art, fashion, and culinary excellence into a world-class guest experience. We are seeking an experienced General Manager to lead operations with confidence, embody our high standards, and inspire excellence across the team.

Role Overview:

The General Manager is the strategic leader of the restaurant, responsible for driving business performance, ensuring impeccable guest service, building and developing a high-performing team, and maintaining operational excellence in alignment with Mr. Chow’s elevated brand.

Key Responsibilities:

· Leadership & Team Development: Lead and inspire all front- and back-of-house operations, fostering a culture of professionalism, hospitality, and accountability.

· Guest Experience Management: Maintain an exceptional level of guest service and engagement; personally ensure issues are resolved and standards are upheld consistently.

· Operational Oversight: Own all aspects of daily operations including labor management, shift execution, financial controls, inventory, compliance, and cleanliness.

· People & Talent: Hire, train, and retain top talent; provide ongoing coaching and support to build a cohesive and high-functioning team.

· Financial Performance: Drive revenue, manage budgets, control COGS and labor, and report on performance metrics to the VP of Operations.

· Brand Stewardship: Ensure Mr. Chow's unique identity, style, and service ethos are reflected in every guest interaction and operational decision.

· Cross-Functional Collaboration: Work closely with Marketing, Culinary, and HR teams to align strategies and execute brand initiatives.

Qualifications:

· 3–5+ years of experience as a General Manager or Director of Operations in upscale or fine dining

· Strong business acumen with proven ability to manage budgets, drive performance, and lead high-volume operations.

· Excellent interpersonal and communication skills

· Passion for luxury service and refined guest experiences

· Proficiency with POS, scheduling, and inventory systems

· Flexible availability, including evenings, weekends, and holidays.

Why Mr. Chow?

· Join an iconic, internationally celebrated brand.

· Work alongside a visionary leadership team.

· Opportunities for career advancement within a growing hospitality group

· Competitive salary, performance-based incentives, and benefits

Lead with elegance. Operate with excellence. Welcome to Mr. Chow.