Manager Of Housekeeping Jobs in Minnesota

Job Title: Housekeeping Manager Company: CSM Corporation Location: Minneapolis, MN Description: Requisition Number 10-0122 Post Date 3/4/2010 Title Housekeeping Manager City Minneapolis State MN Part Time No Description This position is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms, public areas and outside grounds. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. KEY CONTRIBUTIONS1. Sales: Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction. Uses expertise to advise and implement changes to housekeeping operations based on sales and guest comments. Ensures sufficient room inventory is available and cleaned according to sales projections to maximize revenue. 2. Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. 3. Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs are responded to in a timely manner. Ensure guest rooms have all necessary supplies and resolves all guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. 4. Training: Responsible for training all employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. 5. Safety/Risk Management: Conduct routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. 6. People Management: Responsible for interviewing, hiring, coaching, and development of all employees. Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. 7. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures. Requirements Education: High school diploma or GED required. College degree or equivalent experience preferred. Experience/Knowledge/Skills/Abilities: 2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred. Physical: Ability to lift, push, pull up to 50 pounds on a regular basis throughout shift. Significant bending required.