General Manager Jobs

MAGNOLIA LODGING
JOB DESCRIPTION

Position:General Manager, Marriott TownPlace Suites
Reports to:Vice President Hotel Operations

Purpose of Position: Direct the day-to-day hotel operations in a manner which ensures objectives are met through well trained and knowledgeable staff serving guests wants and needs at all times in a manner which exceeds company goals and expectation of total quality service and profitability.

1. Hire, develop and retaining guest service employees, in a manner consistent with the company ethics, goals, policies and procedures.
2. Train, direct and hold employees accountable to meet daily expectation in all operations of the hotel in a manner which will meet all company expectation of quality service.
3. Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality guest service.
4. Set schedules and goals for employees which will encourage long term growth and promote career opportunities with the company.
5. Responsible for the completion of all necessary paperwork in an accurate and timely.
6. Ensure the front desk is personally greeting guests, registering guests, making room assignments, providing transportation and supporting all other functions in the hotel in such a manner that exceeds company quality service and profit expectations.
7. Hold employees accountable for working the shifts necessary for their position.
8. Develop a thorough knowledge of the market, the competition and the demands in the area for the purpose of consistently maximizing hotel rates and occupancy.
9. Consistently track, improve and build volume by consistently exceeding revenue and guest expectations.
10. Allocate funds, authorize expenditures and assist in planning budgets.
11. Ensure all guest complaints are effectively resolved according to company standards.
12. Work cooperatively as a team with the Vice President of Sales and Marketing in planning and carrying out sales blitzes in the hotels targeted area for the purpose of building corporate business.
13. Actively enforce all safety measures to protect company assets, employees and guests.
14. Develop and maintain a professional image as a member of the company management team, supporting the company in actions and words at all times.
15. With management, set personal goals for career growth and development in the company.
16. Ensure all decisions regarding employees, company issues, guest service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the company.
17. Follow and direct all employees in the methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
18. Develop and maintain a clear line of communication with all employees and management.