Front Office Manager Jobs in Virginia

Job Title: Guest Services Manager-The Mason Inn Company: Aramark Location: Fairfax, VA Description: ARAMARK Conference Centers (formerly ARAMARK Harrison Lodging) was formed when ARAMARK Conference Center Management acquired Harrison Conference Centers in 2002. This combined ARAMARKs expertise in operations and managed services with Harrisons outstanding marketing strength and innovation. The results are impressive: a management team with exceptional experience and a portfolio of properties unsurpassed for learning, communication and personal growth. Our centers support standards established by the International Association of Conference Centers, and offer the highest levels of hospitality and guest satisfaction.ARAMARK Conference Centers properties range from corporate, government and non-profit centers to hotels and inns affiliated with leading colleges and universities across the country.With over 30 properties, thesize and market scope vary but all havean emphasis on theguests unique experience. As a premiere conferenceCenter,we strive to provide the best services and experiences within our markets. Our properties are second to none in their innovation, excellence and results. As part of our commitment, weare determined to build and develop the best team of professionals in the industry-people whoarent afraid of spearheading change, who know how to lead, and who appreciate endless opportunity.The new Mason Inn Conference Center and Hotel, opening in Summer 2010, will be located on the campus of George Mason University in Fairfax, VA - outside of Washington, DC. This property will be a full service hotel and conference center, featuring 2 ballrooms, a total of 15K square feet meeting space, and a 140-seat restaurant and full service lounge. This is a great opportunity to gain experience with an opening, be a part of something new and grow within ARAMARK. We are committed to being a company where the best people want to work.We are seeking a Guest Services Manager to join our team. The Guest Services Manager is responsible for supporting Front Office, Housekeeping and Conference Service Management. The primary responsibility of this role is the cleanliness of the guestrooms, meeting rooms, office space and public areas. Support of Front Office and Conference Service operations and service delivery is also required, along with assuring the highest degree of quality guest care is maintained at all times.

Job Title: Guest Services Supervisor Company: Starwood Location: Vienna, VA Description: Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily shift operation of the front office.

Job Title: Overnight Front Desk Supervisor Company: Starwood Location: Arlington, VA Description: aspireAny hotel can offer you a job. But Westin proposes a gratifying career as a distinct as our reputation. Through experience, training and strategic career development, our associates are inspired to achieve their goals while positively impacting the lives of our guests. Their roles are as important as they are rewarding. At Westin, you can learn, grow and succeed. Exceptional benefits, training and perks provide the basis for a renewing work experience. Be inspired to be your best. Be Westin.who we areOne of the newest hotels in the Washington D.C. area, The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station, guests have the option of exploring Arlington, Virginia or venturing into the nations capital.The Westin Arlington Gateway prides itself on outstanding service; with a 7,000-square-foot ballroom that can be divided three ways for meeting spaces, and a total of over 10,000 square feet of state-of -the-art meeting facilities. Our modern Italian steakhouse and lounge, Pinzimini, serves world-class food and is the perfect place to relax any time of day. Theres even a full service Starbucks located right in the hotel lobby.Our 336 guest rooms are designed with comfort in mind, rest in our Heavenly Bed® and refresh in the Heavenly Bath®. Ergonomic desk chairs and flat-screen television sets add a touch of aesthetic functionality. And each room offers Wireless High Speed Internet Access and 24-hour room service.what you doProvide personal, instinctive and renewing service for guests upon arrival and departure by creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they leave. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Supervisor will be responsible for registering guests into the computer, verifying their reservation, address and credit information, promoting theStarwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests accounts both at time of registration and checkout.As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. As a Front Desk Supervisor, you should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills.

Job Title: Guest Services Manager and Front Office Supervisor Company: Location: Richmond, VA Description: The Hilton Richmond Hotel & Spa is seeking a Guest Services Manager and Front Office Supervisor. The ideal candidate enjoys dealing and talking to people and enjoys delivering an exceptional service. The ideal candidate MUST have excellent oral communication skills in person and over the phone. This position requires prolonged standing. The ideal candidate must have excellent proficiency with computer systems, problem solving and customer service. The hotel is open 24/7 all year round, so there is no expectation of a steady work schedule. If you can not work on the weekends, this job is not for you. We are a wonderful place to work. We are a drug free workplace and require a pre-employment negative drug testing as a condition of employment. A background testing will also be performed. We are an Equal Opportunity Employer.

Job Title: Front Desk Supervisor Company: Sheraton Oceanfront Hotel Location: Virginia Beach, VA Description: ESSENTIAL JOB FUNCTIONS1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.4. Maintain positive guest relations at all times.5. Resolve guest complaints, ensuring guest satisfaction.6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.7. Maintain complete knowledge at all times of:a) all hotel features/services, hours of operation.b) all room types, numbers, layout, decor, appointments and location.c) all room rates, special packages and promotions.d) daily house count and expected arrivals/departures.e) room availability status for any given day.f) scheduled in-house group activities, locations and times.g) all hotel and departmental policies and procedures.8. Access all functions of the computer system.9. Answer department telephone within 3 rings, using correct greeting and telephone etiquette.10. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.11. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.12. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.13. Monitor revenues derived from telephone, garage and sundries. Track actuals against budget.14. Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor). Track actuals against budget.15. Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. 16. Ensure that staff report to work as scheduled. Document any late or absent employees.17. Coordinate breaks for staff.18. Assign work duties to staff.19. Conduct pre-shift meeting with staff and review all information pertinent to the day's business.20. Inspect grooming and attire of staff; rectify any deficiencies.21. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.22. Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.23. Monitor the hotel front entrance and resolve any congested situations.24. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.