Front Office Manager Jobs in Tennessee

Job Title: Guest Services Supervisor (2:30pm-10:00pm)- Wyndham Great Sm Company: Wyndham International Location: Sevierville, TN Description: Title: Guest Services Supervisor (2:30pm-10:00pm)- Wyndham Great Smokies Lodge Location: TN-Sevierville Job Summary: * Supervise the daily operation of the front desk and its team members. * Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests. * Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome. * Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible. * Assist with Team/Staff issues and other items as requested. * High school diploma or equivalent. * Two years of customer service experience. * One year of Supervisory experience. * Six months experience in the hospitality field. * Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills. * Must maintain a professional appearance and a cordial attitude towards all guests and staff members. * Able to handle the stress of high customer demand in a hospitality environment. * Must be people oriented and able to work independently or with others as needed * Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. * Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action. * Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.

Job Title: Front Desk Manager Company: Confidential Location: Memphis, TN Description: Take your career to the next level! As a Front Desk Manager, you will be responsible to meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely & professional manner. Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job. Maintain high morale for guest services shift; teach front desk staff how to operate computerized reservations and hotel management system; solicit suggestions or input from other members of the front desk team; coach or counsel team members effectively; ensure staff consistently achieves standards for the department; discuss problems with employees as they come up; understand the company's policies and procedures; treat all employees fairly; use appropriate staffing levels for work demand; promote hotel service standards and policies. Answer guest questions and offer information and assistance. As our team member you will receive the following great benefits: ~Medical/Dental/Vision ~401K ~Generous Paid Leave Policies ~Tuition Reimbursement ~Guest Room Discounts ~Much more! EOE/M/F/D/V

Job Title: Guest Services Supervisor (2:30pm-10:00pm)- Wyndham Great Smokies Lodge Company: Wyndham Worldwide Location: Sevierville, TN Description: Job Summary:Supervise the daily operation of the front desk and its team members.Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.Assist with Team/Staff issues and other items as requested.

Job Title: Guest Services Manager Company: Park Management Group Location: Johnson City, TN Description: The Guest Service Manager will assist the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This position will assist in implementing and communicating company policies and standards as well as provide excellent customer service. This position will be responsible for supervision of all associates at the Inn level, especially the front desk department, and will assist the General Manager in providing leadership to all associates and inspiring them to achieve the company's customer service goals and objectives. Responsibilities at the Inn level include guest relations, sales & marketing, public relations, hospitality management, accounting, and human capital management and resources functions. The GSM provides excellent customer service skills to exceed the guest's expectations, ensures delivery and achievement of our company mission of "A Perfect Stay Every Time" as to every customer interaction and stay, and works at the front desk and in the hotel as required to ensure labor costs align with budgetary stipulations. Shifts may include but are not limited to AM, PM, Night Audit, and weekends. Duties include but are not limited to reservation requests, answering/responding to telephone calls, checking-in and checking-out guests, maintaining guest records in the property management system, cash handling, hotel accounting and reconciliation duties, and supervision of the front desk, housekeeping, laundry and maintenance departments and staff. This position will assist the General Manager in the achievement of weekly, monthly, and quarterly revenues to increase ADR (Average Daily Rate) and REVPAR (Revenue per Available Room) as well as contribute to the achievement of "perfect sells" on typically sold out nights and reduction of "no-show" credits. Responsibilities may include scheduling, payroll, employee time sheet submittals, daily reporting, credit card batch reconciliation, mail distribution and forwarding, and basic forecasting and budgeting. Assist in recruiting, interviewing, hiring, documentation and retention, and training and development as needed and/or stipulated by the General Manager. Assist in administration of orientation materials, new-hire paperwork, uniforms, standards, expectations, job descriptions, handbooks, checklists and other resource materials. Assist the General Manager in coordinating all direct billing charges and accounts receivables as well as ensure the prompt return of unpaid bills and invoices. Assist with credit approvals in accordance with company policy guidelines. Supervise printing and mailing of customer invoices and ensure customer files are maintained and updated accurately and in a timely manner. Assist with the review of night audit reporting and reconciliations to ensure credit card batches, daily deposits, cash drops, overages and shortages are consistent with the accounting standards stipulated by the home. Assist in the distribution of employee pay checks. Assist General Manager in conducting Quality Assurance Evaluations to ensure the hotel is meeting all standards including customer service, reservation process, safety and security/loss prevention, breakfast, maintenance, housekeeping and laundry standards. Be a role model to all hourly staff members to ensure standards are met daily. Conduct inventory audits in all departments including breakfast items, office supplies, and housekeeping supplies. Performs all related duties as assigned by the General Manager and/or District and Regional Manager.

Job Title: WonderWorks Guest Services Manager Company: Location: Knoxville, TN Description: WonderWorks is Tennessee's only upside down attraction, an amusement park for the mind, featuring over 100 interactive exhibits for the entire family to experience! POSITION: Guest Services Manager LOCATION: 100 Music Road Pigeon Forge, TN 37863 STATUS: Full-time; Salaried with Benefits ELIGIBLE APPLICANTS: Please submit resume, cover letter, and salary history to Register to View WonderWorks is seeking a dependable, team-oriented individual with high energy and a passion for delivering superior guest service! Qualified candidates will be willing to work a flexible schedule in a fast paced environment, including weekends and holidays. JOB RESPONSIBILITIES: ?Implement and ensure adherence to all established operational policies and procedures while utilizing professional practices which support WonderWorks's mission and goals ?Supervise the entire operations staff, including Lazertag, Exhibits and Admissions. ?Through effective management of front-line staff, provide customer service in a timely and responsive manner, assuring that the facility runs smoothly, is staffed adequately and morale is maintained. ?Ensure that facility maintains a safe and clean environment for staff and guests. ?Plan and implement guest service programs to maximize earned income and customer satisfaction. ?Supervise internal control, cash management, financial records, deposits and payments on the shift being worked. ?Provide operational support for special events. ?Manage and direct operational activities and set performance goals accordingly. ?Oversee quality control, sanitation and maintenance of guest services operation and facilities. ?Manage special projects based on experience. ?Must have advanced knowledge of POS to provide support to cashiers for ticket/POS challenges. Must also be trained to run a POS in the event of an employee calls off. ?Perform other duties as assigned. SKILLS AND KNOWLEDGE REQUIRED: ?High school diploma or GED. Associate?s degree or Bachelor?s degree from a four year college or university in Business Management, Hospitality or a related discipline. Minimum 2+ years experience in hospitality/entertainment operations environment; preferably at an attraction, theme park, high volume entertainment venue or museum or equivalent combination of education and experience ? Must have strong organizational skills and advance knowledge of MS Word, PowerPoint, Excel and Office Suite. This position requires strong computer skills. ? Ideal candidate will have strong written and verbal communication skills with a strong work ethic. ? Must be able to multi-task requiring minimal supervision and direction. Competitive wage, health/dental benefits & voluntary plans are available for qualified team members. APPLICATION PROCEDURE: Submit a cover letter, current resume and salary history to the HR team at Register to View No calls please. In order to be considered, salary history must be included. EOE