Front Office Manager Jobs in South Carolina

Job Title: Guest Services Manager Company: Location: Myrtle Beach, SC Description: Oceanfront resort is seeking a Guest Services Manager. Candidate must have 2 years previous experience in hotel management. Evening and weekend work is required.

Job Title: Front Desk Manager Company: Starwood Location: Hilton Head Island, SC Description: As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday.The ideal candidate must be energized to create a welcoming and exhilarating experience for both guests and associates. Be delighted to elevate guest expectations through an attentive ad revitalizing approach to serving. Transform a regular dining experience into a lasting memory. Aspire to achieve individual and team goals through teamwork and determination.The essential functions of a front desk manager include, but are not limited to, the following:- Responsible for daily paperwork and for conducting daily pre-shift briefings, as well as monthly meetings. Resolve service issues, including guest requests and complaints, and communicate those that are necessary to department head and other hotel management.- Maintains up-to-date status on in-house groups, functions, arrivals and departures. Review VIP arrivals, and make certain that guests needs for special requests are met. Supervise all luggage and amenity deliveries to ensure proper handling and completion. Oversee In-Room Dining, including: order taking, meal delivery, and removal, in accordance with brand standards.- Responsible for training all Service Express associates according to brand standards and for ensuring that these standards are maintained on a daily basis. Resolve any associate concerns or issues in an expeditious manner. Cross-train associates for their development. Inspect associates uniforms and operational departmental areas for cleanliness and organization.- Completes weekly schedules and payroll. Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.· Must be able to speak, read, write and understand the primary language(s) used in the workplace.· Must be able to read and write to facilitate the communication process.· Requires good communication skills, both verbal and written.· Extensive knowledge of the hotel, its services and facilities.· Must have excellent customer relations skills and leadership capability.· Must be detail oriented with outstanding organizational and communication skills.· Must possess basic computational ability.· Must possess basic computer skills.· Must have excellent leadership capability and customer relations skills.· Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.Physical Demands· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.· Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.· Must be able to lift up to 30 lbs. occasionally.· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.· Requires manual dexterity to use and operate all necessary equipment.

Job Title: Front Desk Manager Company: Confidential Location: Charleston, SC Description: The Front Office Manager will oversee the management of all Inn operations with an emphasis on quality of service and hospitality to achieve the highest levels of Member/Guest satisfaction. Position reports to the Executive Director of Lodging. The Inn Operations Director will assure the most efficient operation of the Front Desk, offering superb service, through leadership, advance planning and coordination with other departments such as; Reservations and Housekeeping.

Job Title: Hotel Front Desk Manager Company: Location: Charleston, SC Description: Responsibilities: * Front Office Manager will oversee the hiring and training of all new Front of House Staff including Front Desk and Night Auditors * Provides value added service to Guests by meeting and anticipating needs and expectations * Resolves guest's concerns in a thoughtful manner while maintaining hotel standards * Follows up and completes payroll of FOH staff * Assists Guest Relations Supervisor with VIPs * Enforces disciplinary action including warnings and write-ups upon FOH staff when warranted. Job Requirements: * 2-5 years hospitality preferred * Previous front office experience * Previous management experience preferred * Knowledge of Microsoft office * Organized and task oriented * Professional appearance and demeanor Qualified applicants please send resume as word attachment

Job Title: Guest Services Manager - Ocean Blvd. Resort, N. Myrtle Beach SC Company: Wyndham Vacation Ownership Location: Myrtle Beach, SC Description:   Job Summary: Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction. Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfaction Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics.  Responsible for monitoring of rooms inventory, rate and plan availability. Hire, train and retain associates for all supervised departments. Provide guidance and assistance to Guest Services team members.  Ensure adequate staffing levels for all departments.  Coordinate schedules, payroll and expenses to meet or fall below budget. Provide evaluations, coaching and development for Guest Services team members.  Create and implement training and development plans. Prepare annual Guest Services Department budget and manage expenses within budget guidelines. Monitor guest satisfaction processes and respond to guest concerns and inquiries. Be proactive by providing hands-on support during peak business times. Associate degree or equivalent experience. 3 to 5 years experience in a hotel management role. Financial management experience required, e.g. ability to analyze P&L statements, develop operating budgets and forecasting. Able to handle stress in a fast-paced work environment. Adaptable, flexible and able to multi-task. Able to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information and resolve conflict. Able to exercise good judgment in making decisions. Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.