Front Office Manager Jobs in Pennsylvania

Job Title: Front Desk Supervisor - Holiday Inn Pittsburgh University Center Company: InterContinental Hotels Group Location: Pittsburgh, PA Description: Do you see yourself as a FrontDesk Supervisor?Whats your passion? Whether youre into tennis, shopping or karaoke, at IHG were interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And were looking for more people like this to join our friendly and professional team.This role has the overall responsibility to assist in supervising the front desk functions.Duties and Responsiblities:Ensure staff is properly trainted including service expectations, hotel facilities and services, local directions, property management and reservation systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other procedures, preparing deposit, and counting/securing assigned bank.Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.May act as Manager on Duty and perform other duties as assigned.

Job Title: Guest Services Manager Company: Location: Pittsburgh, PA Description: This person will be responsible for the daily training and supervision of the Valet, Bell Staff, Front Door Staff & Concierge Team. Maintain very high quality service standards and ensure the Hotel achieves superior Medallia Scores for Arrival, Departure, etc. This person will also be responsible for the training, attitude and professional appearance of the entire Guest Services Team. Ensure that no guest leaves our hotel with any unresolved issues or unsatisfactory experience. 2-4 years Hospitality Supervisory experience preferred. Candidate must be flexible with schedule and will be required to work all shifts including am?s, pm?s, weekends and holidays. Please submit resume or apply in person. Applications are accepted Tuesday, Wednesday & Thursday From 10 am to 2 pm or by appointment. 530 William Penn Place | Pittsburgh PA 15219 | Human Resources Office

Job Title: Guest Service Manager Company: Club Quarters Location: Philadelphia, PA Description: Energetic, team player to join our private member based hotel located in the center of downtown's business district. Handle all aspects of operating the Front Desk including registration and check-out of guests, manage guest requests, concierge duties and other managerial responsibilities. Must be a service orientated individual with strong communication and decision making skills. Our exciting company of private hotels is looking for career orientated individuals to grow with us.