Front Office Manager Jobs in New York

Job Title: Welcome Desk Talent Coach - Overnight (Front Desk Manager) Company: Starwood Location: New York, NY Description: Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests stay. Act as Manager on Duty on occasion and respond to emergency codes.ESSENTIAL FUNCTIONSAVERAGE % OF TIME20% Ensure all guests are being treated in an efficient and courteous manner and that all Starwood standards are being applied.20% Responsible for the hiring, training, and direction of new department talent.10% Ensure all Welcome Office quality standards are complied with and that policies and procedures are consistently applied.10% Work in conjunction with accounting to maintain and minimize levels of account receivables.10% Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.10% Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.10% Supervise the activities and the service levels of the concierge, telecommunications, Whatever/Whenever, and Welcome desk divisions. 5% Ensure the timely completion of performance appraisals. 5% Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:· Responsible for budgeting, forecasting, financial planning and management of the Welcome Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.· Responsible for sales to guests through the Welcome Desk and any actions taken by the incumbent that can impact on volume of business. Responsible for direct link between effort expended and decisions made and revenue generated by Welcome Office (performance indicators are sales, units, growth, turnover, etc.)· Have control over the elements that determine profit and loss. Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections. Make decisions that relate to profit and loss. Responsible for the financial management of the operation.· Give direction and be responsible for the implementation of plans. Monitor plans effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.· Responsible for promoting the product and services to the targeted customer/guest group. Develop promotional programs, point of sales materials, merchandising activities.· Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services.· Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.· Report on a regular basis to the Executive Committee on the performance of the Rooms Division Manager and the department against budgets, sales and profit projections, and of operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions.· Provide support of a specialist nature to the Executive Committee but particularly to the Rooms Division Manager and the Department Managers. Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level.· Responsible for the selection, training and development of the personnel within the IBU. Able to exercise hire and fire discretion within Starwood policies.· Operate the department within Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:· Must be able to speak, read, write and understand the primary language(s) used in the workplace.· Must be able to read and write to facilitate the communication process.· Requires good communication skills, both verbal and written.· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.· Must possess basic computational ability.· Must possess basic computer skills.· Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.· Extensive knowledge of the hotel, its services, and facilities.· Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.Physical Demands· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.· Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.· Must be able to lift up to 15 lbs. occasionally.· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.· Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Job Title: Guest Service Manager Company: Confidential Location: New York, NY Description: Energetic, team player to join our private member based hotel located in the Midtown area. Responsible for all aspects of operating the Front Desk including registration and check-out of guests, handling requests, concierge duties and other managerial responsibilities. Must be a service orientated individual with strong communication and decision making skills. Our exciting company of private hotels is looking for career orientated individuals to grow with us.

Job Title: Luxury Overnight Front Desk Manager Company: Denihan Hospitality Group Location: New York, NY Description: The Surrey is a 5 star hotel experience located in New York's most elite neighborhood. The 190 room luxury hotel is set in the heart of the Upper East Side known for its legendary shopping, attractions and located just steps away from Central Park. The hotel will partner with world renowned celebrity chef, Daniel Boulud, to operate its Food and Beverage outlets which include a restaurant, stand alone lounge, private dining rooms and an exclusive roof top patio. The Surrey will be impeccable and elegant yet friendly and authentic. Assists in the Front Office operation by implementing and maintaining hotel service standards enabling the Front Office to deliver unforgettable guest service. Updates / monitors daily payroll, ensuring all associates are punching in/out correctly Creates front office schedules for associates to present for approval to Assistant Director of Front office or Director of Front Office. Conducts Arrival and Departure audits in all areas of the Front Office. Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out". Ensures that the following activities are completed during the shift: a. Housekeeping discrepancy reports are resolved. b. Special room assignments are completed for individual and group arrivals. c. Shift audits are complete and accurate. d. Charges incurred during the shift are posted. e. Rate changes are completed. f. Special requests are fulfilled whenever possible. g. "Zero the house" / Unexpected stay-overs are extended or checked out h. Same day after hours reservations are processed accordingly. i. Key card system backup performed. j. Assures credit check with credit limit report per SOP. k. Variance report on rates, guest types and group codes completed. l. Check-out/check-in is completed efficiently and orderly. Participates in preparing annual performance appraisals and in determining reasonable and equitable employee compensation.

Job Title: Guest Service Manager - Red Door Spas Company: Location: New York City, NY Description: At Red Door Spas Opportunity is a Beautiful Thing. Elizabeth Arden Red Door Spas is seeking a Guest Service Manager for its' New York flagship to oversee the daily operations of Guest Services (8th FL) to achieve overall company Vision, Mission and financial objectives. The right candidate will possess a passion for customer service, and work effectively with Guest Services Leads and Representatives to ensure we are consistently providing guests with an overall experience that exceeds their every expectation. Communicating with guests and staff, demonstrating professionalism, friendliness, sophistication and confidence is essential. Position requires an individual with strong leadership skills that can lead by example, embracing and executing Company promotions and initiatives, including gift certificates and series sales. Responsibilities include: acting as Manager on Duty, opening/closing, as needed, recruiting, training, developing, coaching, and managing a team of Guest Service Representatives. Strong computer skills necessary. To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please forward resume and salary requirements to Kim Pisco at Register to View Thank you,

Job Title: Front Desk Manager Company: Starwood Location: New York, NY Description: The Front Desk Manager assists with the daily operations of the front desk; which includes the bell desk, the GSAs and the concierge. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Flexible schedule is required, as well as occasional manager on duty weekends. Three years of previous Front Desk Management experience is required, preferably at a NYC property. Prior experience within a union environment is pertinent, along with working knowledge of the CBA.

Job Title: Mgr-Guest Services (NE) Marriott Company: New York's Job Exchange Location: New York, NY Description: Mgr-Guest Services (NE) Register to View Marriott Job Description JOB SUMMARY Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Knowledge - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Understanding written sentences and paragraphs in work related documents. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). - Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. - Mathematics - Using mathematics to solve problems. Management Competencies - Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. - Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. - Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. - Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. - Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. - Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. - High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. - Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. - Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. EOE M/F/D/V A benefit package may or may not be available. Request specific information from the employer. Job Summary Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: not provided Required Degree/ Formal Training: not provided Required Licenses/ Certificates : not provided Experience: Entry Level (0 - 2 years) Company Homepage: not provided More Information

Job Title: Mgr-Guest Services (NE) Company: Marriott International Location: New York, NY Description: JOB SUMMARY Serves as the hotel Manager onDuty and oversees all hotel operations, ensuring that the highest levels of hospitality and service areprovided. Represents hotel management in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby.Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Knowledge - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - OralComprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Understanding written sentences and paragraphs in work related documents. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). - Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). -Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. - Mathematics - Using mathematics to solve problems. ManagementCompetencies - Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. - Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. - Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. - Building Trust - Ability to interact with others in an honest, fair and respectfulway; giving others confidence in one's intentions and those of the organization. - Communication -Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. -Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. - High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completingassignments or tasks. - Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. - Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. EOE M/F/D/V