Front Office Manager Jobs in New Jersey

Job Title: Guest Service Supervisor Company: Starwood Location: Atlantic City, NJ Description: Hands-on supervision of employees of the Guest Services Department. Accept requests from guests and associates regarding assistance with baggage handling and storage, delivery of items, etc. Supervises and direct the Guest Services staff and make adjustments as needed to maintain service standards. Resolve guest and associate concerns on the spot in a manner which is beneficialto all involved. Work with the check-in process to identify, register and room guests and deliver guest messages. Make corrections or adjustments to the seamless check-in system as the operation necessitates. High School or equivalent education required. Minimum one year previous supervisory and/or management experience.

Job Title: Welcome Office Talent Coach (Front Office/Guest Services Manager) Company: Starwood Location: Hoboken, NJ Description: Who Are We?W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury… Whats hip, fresh, and cool, always balanced with what is comfortable and cozy. The W Hoboken - an iconic landmark on the waterfront, where magnificent views of the Manhattan skyline unfold before your eyes is just a stone throw away from sizzling nightlife. Our insider clientele can escape to one of our 225 rooms, with celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Outside of the rooms one can discover decadence at our destination restaurant, enjoy sparkling city views from our chic lounge, mingle at the cozy W Living Room, find 5,000 square feet of Bliss®, stretch out at SWEAT® and revel in 5,740 feet of fabulous meeting space. Our Whatever/Whenever® service takes care of everything else.What are we looking for?As Talent, you represent that lifestyle to our guests. You are the soul behind the brand and you bring it to life. We dont call W employees Talent for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand and they get it. W Talent are as unique as the Brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. W Hotels offers competitive salaries, unique benefits and exciting perks.What willyou do?Oversee the daily operations of the welcome office. Ensure that department communications meet hotel and brand standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the director of welcome office.ESSENTIAL FUNCTIONSEnsure efficient guest registration, check out and telephone, concierge and door service. Observe welcome desk agents, whatever/whenever agents, concierge and welcome ambassadors and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.Observe welcome desk and whatever/whenever talent to ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.Direct and train welcome desk agents, whatever/whenever agents, concierge and ambassadors. Assist in new-hire and on-going training. Direct and assist welcome office talent in organizing breaks, ensuring that all work is completed efficiently and according to schedule.Ensure compliance with all accounting procedures including Starsource, keeping track of inventory, ensuring productivity and utilizing Starshift in order to effectively schedule talent to the demands of our property while keeping in budget.Assist in in room dining and order taking during absence of BF talent coach and ensure all bf procedures are followed.Review current day's expected arrivals and check all WHO and special request reservations. Ensure that guests are blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a regular basis. Relay all pertinent information to welcome desk agents, whatever/whenever, concierge, ambassadors and other Talent coaches.Ensure all necessary reports and forms are completed daily.Remains accessible to guests and talent members throughout assigned shift.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:· Observes and enforces objectives and policies as designated by the Director of Welcome Office and Director of Operations.

Job Title: Front Desk/Guest Services Manager (Overnight) Company: Starwood Location: Hoboken, NJ Description: Who Are We?W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury… Whats hip, fresh, and cool, always balanced with what is comfortable and cozy. The W Hoboken - an iconic landmark on the waterfront, where magnificent views of the Manhattan skyline unfold before your eyes is just a stone throw away from sizzling nightlife. Our insider clientele can escape to one of our 225 rooms, with celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Outside of the rooms one can discover decadence at our destination restaurant, enjoy sparkling city views from our chic lounge, mingle at the cozy W Living Room, find 5,000 square feet of Bliss®, stretch out at SWEAT® and revel in 5,740 feet of fabulous meeting space. Our Whatever/Whenever® service takes care of everything else.What are we looking for?As Talent, you represent that lifestyle to our guests. You are the soul behind the brand and you bring it to life. We dont call W employees Talent for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand and they get it. W Talent are as unique as the Brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. W Hotels offers competitive salaries, unique benefits and exciting perks.What willyou do?Ensure efficient guest registration,check out and telephone service.Manage front desk agents and ensure that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established for all transations.Manage front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedures. Direct and train front desk staff and pbx operators. Assist in new hire and ongoing training. Assist front desk staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule.