Front Office Manager Jobs in Massachusetts

Job Title: Front Desk Manager Company: Boston Park Plaza Hotel (The) Location: Boston, MA Description: Created in 1927 by the great hotelier E.M. Statler as a grand American hotel, it was called a "city within a city". Today it takes pride in serving Boston as a destination itself, housing under one roof some of Boston's most famous restaurants and lounges, including Pairings Restaurant, McCormick & Schmick's Seafood Restaurant and Smith & Wollensky's Steakhouse located in the Castle at Park Plaza, beauty salon/barber shop, airline offices, Business Center, full-service concierge, fitness center, shoe shine and more.Enter the hotel's palatial Grand Lobby and you experience the grace and warmth that is its signature whether serving Afternoon Tea in Swan's Café or hosting a convention or gala dinner for 2,000.The hotel was designed for celebrations from its Imperial Ballroom with sparkling crystal chandeliers, gilded balconies and proscenium arch stage accommodating 2,000 to the more intimate setting for 50 in the Old Boston atmosphere of the oak-paneled Hancock Room. The Executive Chef and his staff creatively assist in menus from special requests to kosher catering.POSITION PURPOSEOversee the daily operations of the Reception Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.ESSENTIAL FUNCTIONSAVERAGE %OF TIME25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.20% Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.20% Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.20% Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.15% Ensure all necessary reports and forms are completed daily.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:· Assist Guest Relations/Receivables as necessary.· Any other duties as assigned by the Front Office Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential ...

Job Title: Guest Services Supervisor Company: Starwood Location: Boston, MA Description: aspireAny hotel can offer you a job, but Westin proposes a gratifying career as distinct as our reputation. Through experience, training and strategic career development, our associates are inspired to achieve their goals while positively impacting the lives of our guests and coworkers. Their roles are as important as they are rewarding. At Westin you can learn, grow and succeed. Exceptional benefits, training and perks provide the basis for a renewing work experience. Be inspired to be your best. Be Westin.who we areSurrounded by history and soul, the prestigious Westin Copley Place is located in the heart of Bostons Back Bay with grand views of the city and the Charles River. As a AAA Four Diamond award winner, the hotel features 800 rooms, 4 restaurants and lounges, a health club/fitness center, indoor swimming pool, business center, conference center, and 26 meeting rooms with a total of 50,000 square feet of banquet space.descriptionSupervise and direct the Guest Services staff including Concierge Attendants and Luggage Attendants and make adjustments as needed to maintain service standards. Delegate job assignments and manage the work environment to ensure maximum efficiency while maintaining service standards for the Concierge and Bell Services operations. Resolve guest and employee concerns on the spot in a manner which is beneficial to all involved. Partner with the Front Desk to ensure a seamless check-in process and to identify, register and room guests and deliver guest messages.Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.Inspect employees uniforms, operational departmental areas for cleanliness and organization, correcting as necessary.

Job Title: Hotel Front Office Manager Company: Location: Boston, MA Description: Front Office Manager at The Wolfeboro Inn - A Hay Creek Hotel The Hotel is currently seeking an energetic, service-oriented leader to join our front office team. Candidates will be responsible for all aspects of operating the front office, reservations and housekeeping department. This individual would also be responsible for maximizing the hotel's revenue by analyzing data, developing and implementing effective revenue management programs and strategies. Hiring, training, and leading the team to ensure superior guest and associate satisfaction will be the focus for this motivated and independent Front Office Manager position. Hay Creek Hospitality is a small but quickly growing hotel management company focused on acquiring underperforming hospitality assets and re-positioning through renovation, operational enhancement and agressive marketing. Each distinctive Hay Creek Hotel is designed to appeal to a seasoned, discerning guest who expects a level of service, comfort, and cuisine generally available only at the finest properties in the most select locales. A Hay Creek property combines the feel of a quiet Inn with the service, standards, cutting-edge technology and comforts of the world's best large hotels. Requirements: 2 years of Front Office Experience Strong leadership and effective written & verbal communication skills Must be extremely hands-on and highly efficient Excellent computer skills a must. Including Excel, GDS and PMS exposure Proficiency in all areas of hotel rooms operations, including Yield Management Ability to train, motivate, and supervise Formal higher-education in hospitality and/or business preferred We offer a great working environment, competitive wages, benefit package as well as bonus incentive program. If this is you, we want to talk with you! Contact: Karen Beranger, General Manager, The Wolfeboro Inn from Hay Creek Hospitality Register to View www.wolfeboroinn.com Register to View

Job Title: Front Desk Manager Company: Starwood Location: Boston, MA Description: Created in 1927 by the great hotelier E.M. Statler as a grand American hotel, it was called a city within a city. Today it takes pride in serving Boston as a destination itself, housing under one roof some of Bostons most famous restaurants and lounges, including McCormick Schmicks Seafood Restaurant and Smith Wollenskys Steakhouse located in the Castle at Park Plaza, beauty salon/barber shop, airline offices, Business Center, full-service concierge, fitness center, shoe shine and more.Enter the hotels palatial Grand Lobby and you experience the grace and warmth that is its signature whether serving Afternoon Tea in Swans Café or hosting a convention or gala dinner for 2,000.The hotel was designed for celebrations from its Imperial Ballroom with sparkling crystal chandeliers, gilded balconies and proscenium arch stage accommodating 2,000 to the more intimate setting for 50 in the Old Boston atmosphere of the oak-paneled Hancock Room. The Executive Chef and his staff creatively assist in menus from special requests to kosher catering.This position is responsible for overseeing the hotel during the second shift working closing with Security and Operational departments, and managing all guest service departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel.

Job Title: Dunkin Donuts Now Hiring Assistant Managers & Guest Service Employees! Company: Location: Boston, MA Description: We are currently hiring outstanding customer service individuals. We have immediate openings for all shifts with preference given to those that can work some weekend shifts as well. We are also looking to hire a few great assistants and shift leaders. If you want to be a Manager but have no experience, please still apply. We will train you! --Full time and Part time opportunities are available --Starting Wage is $8.00 per hour for Employees. --$9.00 - $10.00 for Assistant Managers Assistant Managers typically get promoted within 6 months to Store Manager. We are looking for fun, friendly, honest and dependable individuals that are interested in a joining our fun, friendly team. Whether you're looking to supplement your income with a couple of extra days or you're looking for a new career, Dunkin' Donuts is for YOU! Advancement potential! Many of our store managers started out as sales associates. We have openings in other stores/locations in Greater Boston as well. We offer a competitive wage and a fun friendly work environment. We offer company sponsored health and dental benefits to full-time employees as well as AFLAC benefits to all employees. We offer the opportunity to earn spot bonuses for great customer service! If interested, please apply apply here, attach a recent resume and put the "East Boston/Revere" in the subject line of the email. Please indicate your availability and position desired in the email. We are an equal opportunity employer. We verify eligibility to work in the US with the E-Verify Program.