Front Office Manager Jobs in Maryland

Job Title: Guest Services Manager - Evening Company: Starwood Location: Baltimore, MD Description: Supervise and direct the Guest services staff and make adjustments as needed to maintain service standards. Accept requests from guests and associates regarding luggage handling, storage, delivery of items, vehicle transfers and transportation and assign agents to handle these requests. Maintain all bell stand logbooks, keeping them accurate, updated and in good order. Resolve guest and associate concerns expeditiously in a manner which is beneficial to all involved. Oversee the appearance, organization and operational effectiveness of the bell stand. Lead and conduct staff meetings and daily pre-shift meetings. Supervise all group luggage transfers and amenity deliveries to ensure proper handling and completion.

Job Title: Front Desk Manager Company: Aberdeen Courtyard/ Residence Inn Location: Aberdeen, MD Description: We are looking for an experienced Front Desk Manager to join the management team. Our team is committed to working together to deliver a premium product with superior customer service. Brief List of Responsibilities: * Scheduling, training, developing and reviewing of guest service agents, bell attendants and telephone services, to achieve hotel service quality standards. * Motivate staff and establish a productive working environment with an emphasis on teamwork. * Resolve guest complaints to the guest's satisfaction and respond promptly to any guest request for service. * Ensure adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. * Conduct training regarding safety, security, department procedures and service guidelines. * Fulfill Manager on Duty shifts. * Achieve budgeted revenues and expenses and maximize profitability related to the rooms department. * Assist revenue management process with the implementation and execution of programs to ensure that the hotel room occupancy and average daily rate objectives are met. * Follow company policies and procedures and be able to effectively communicate to subordinates. * Assemble, track, and interpret financial and operational plans for the rooms department to include the annual hotel budget.