Front Office Manager Jobs in Georgia

Job Title: Hotel Front Office Manager Company: Ocean Plaza Beach Resort Location: Savannah, GA Description: Hotel Front Office ManagerThe Ocean Plaza Beach Resort is located on Tybee Island, Georgia, just steps away from miles of white sandy beaches, rolling sand dunes, and the Atlantic Ocean. This resort hotel features 205 guest rooms and suites, an award winning oceanfront restaurant & sports bar, a full service conference center, and two swimming pools. Tybee Island is a world of sun, sand, and surf that exists 20 minutes East of Historic Downtown Savannah on U.S. Highway 80, secluded from the rest of the world by picturesque Romerly Marsh. Tybee Island was recently designated the “Healthiest Beach in the United States” by Health Magazine. It was also voted “Best Beach Destination” by readers of Georgia Magazine. For more information on the Ocean Plaza Resort please visit www.oceanplaza.com .1) Oversees the proper functioning of the hotel's front desk and reservations office.2) Oversees all scheduling, training, and motivating of subordinate personnel.3) Ensures all hotel guests are properly accommodated and handles any related issues which may arise. Quality service and guest satisfaction are of paramount importance.4) Enforces company policies.1. Must have a 4 year college degree. 2. Must have minimum 5 years hotel front desk experience. 3. Must be a minimum of 21 years of age. 4. Must have ability to courteously present information to people in one-on-one and group situations.5. Must have ability to apply common sense and understanding and to follow policies, procedures, and instructions.6. Must have patience and the ability to deal with problems involving several variables in changing situations. 7. Must be proud of their work and pay careful attention to details. 8. Must be mature and able to work on own with minimal supervision. Must be a self-starter.9. Must have strong computer skills. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -7675

Job Title: Front Desk Manager Company: Starwood Location: Atlanta, GA Description: POSITION PURPOSEOversee the daily operations of the Reception Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.ESSENTIAL FUNCTIONSAVERAGE %OF TIME25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.20% Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.20% Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.20% Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.15% Ensure all necessary reports and forms are completed daily.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:· Assist Guest Relations/Receivables as necessary.· Any other duties as assigned by the Front Office Manager.

Job Title: Guest Service Manager Company: Noble Investment Group Location: Alpharetta, GA Description: Founded in 1993, the Noble organization is comprised of strategic business units that specialize in the lodging and hospitality real estate sector. Noble's overarching mission is to be the most respected hospitality organization in the United States, as measured by the loyalty of our team members, our customers, our financial stakeholders and the communities in which we live and operate. Through its private equity real estate funds, Noble Investment Group is a value-added, active investor in hotels and resorts throughout the United States. Since inception, Noble has realized premium, risk-adjusted returns while investing more than $1 billion in the lodging sector. The organization's current discretionary private equity fund represents $310 million of equity commitments. Noble is seeking Guest Service Manager candidates for our beautiful Homewood Suites hotel located in Alpharetta, Georgia. This position will: > Supervise front office and food services.. > Review daily front office procedures and assures proper transmission of all necessary information to the Home Office. > Ensure proper training programs and procedures are in place in conjunction with the General Manager and according to system standards. > Be responsible for knowing hotel emergency procedures. > Manage inventory and assists General Manager with budget control. Inspects suites daily. > Interview and hire front office and food service.. > Conduct employee discipline with regard to front office and food service personnel. > Ensure proper uniform standards are in place throughout departments. Accommodates guest special requests. > Be responsible for knowing area attractions and services in order to accommodate guest's needs. > Review room inventory with sales and assist in selling strategies to maximize room revenue. > Ensure team member attitudes of attentiveness in meeting guest's needs. > Oversee the daily operations of the hotel in the absence of the General Manager. > Carry out other requests by management.

Job Title: Guest Services Supervisor Company: Starwood Location: Savannah, GA Description: Accept requests from guests and employees regarding assistance with baggage handling and storage, delivery of items, limousine transfers, or assistance with obtaining transportation and assigning agents to handle these requests. Supervise and direct the Guest Services staff and make adjustments as needed to maintain service standards. Resolve guest and employee concerns on the spot in a manner which is beneficial to all involved. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.