Front Office Manager Jobs in Colorado

Job Title: Front Desk Supervisor Company: Location: Boulder, CO Description: Millennium Harvest House Hotel is looking for a full-time front desk supervisor. Please submit your resume to Register to View -usa.com. POSITON PURPOSE: Provide guidance and leadership as the front office supervisor to ensure consistent quality customer service is delivered. In addition, to support the Shared Values of the Hotel. ESSENTIAL FUNCTIONS Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Monitors lobby traffic and makes staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly answer the telephone using positive and clear English language. Input messages into computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA?S and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business of the hotel. Prepares daily forecast of expected arrivals and departures. Requires analysis and judgment skills. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Other duties as assigned by the supervisor such as assisting in roles of Assistant Manager, Night Audit, Reservations, Bell Captain, or Manger on Duty, etc. Upon employment, all employees are required to fully comply with Millennium?s rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to listen effectively and speak English clearly. Ability to stand, walk and continuously perform behind the front desk. Hearing and visual ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing complex reports of room availability and revenues generated. Ability to lift and transport boxes weighing up to 50 lbs. EDUCATION / EXPERIENCE One year prior front desk supervisory experience required. Opera / Fidelio experience preferred. Working knowledge of Microsoft word and excel applications required. Must have a valid Colorado driver?s license and current insurance. Must have no more than 3 moving violations in the past 3 years and no DUI / DWI convictions. CPR certification preferred. Additional language ability preferred.

Job Title: Guest Services Manager Company: Leisure Care Location: Denver, CO Description: It’s Not Just Management, It’s Five-Star Fun! Guest Services Manager – Denver, CO Harvard Square, managed by Leisure Care, is redefining the retirement industry and it shows in the care we provide.  We offer a full array of hotel-like services aimed at creating a lifestyle that is healthy, active, and fun for seniors.  We dare you to call this an “old folks’ home!” Leisure Care’s unique philosophy of Five-Star Fun for our guests and employees has made it one of the most desirable companies to work for.  Our successful 30+ years of providing hospitality-based living environments and services for seniors is fueled by hiring only the best people, then treating them well and training them well. We are seeking an extraordinary operations professional to join our management team.  You will be the right hand to the General Manager, but you secretly want his job!  You will play a vital role in the community by leading staff members to provide top of the line service to our residents in the following guest services arena’s: Twist Travel, transportation, salons, activities, concierge services, front desk, housekeeping, and plant operations departments. Your dynamic leadership combined with superior communication skills, a high degree of professionalism and team leadership will be instrumental in this role. If you are a self-motivated, results-driven, experienced business professional with exceptional skills in the area of staff management, verbal and written communication, internal and external customer service, community marketing and staff motivation skills, we want to talk to you!  Must have prior experience managing programs in a hospitality or hotel environment.  A bachelor’s degree in a related field is a plus. We offer a competitive salary and benefits.  If you have a vision for Five-Star Fun, please apply today! How to apply: Please submit your resume, cover letter, and salary expectation in Word format to Register to View .  Please include, “Guest Services Manager – Harvard Square” in the subject line of your email or apply in person at 10200 E. Harvard Ave – Denver, CO 80909.  www.leisurecare.com Leisure Care is an Equal Opportunity Employer.

Job Title: Front Desk Manager Company: Location: Boulder, CO Description: Millennium Harvest House Hotel is looking for a full-time front desk manager. Please submit your resume to Register to View -usa.com. POSITION PURPOSE Responsible for directing and supervising the operational activities of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. In addition, to support the Shared Values of the Hotel. ESSENTIAL FUNCTIONS Maintains standards of guest service as established by the Rooms Division Director. Contributes to the profitability and guest satisfaction perception of the hotel and its staff. Increases the level of guest satisfaction by delivery of an improved product through employee development, coaching and counseling, and supervision. Provide, train and model current training material and assist in the development and implementation of specific training needs and requirements for department staff. Training and/or coverage will require working all shifts including third shift and Night Audit when needed. Manages resources to achieve acceptable levels on labor standards. Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control special blocks and ensure they are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with the Reservation Service regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. Perform front desk supervisor duties. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers? checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully support with the Hotel?s Shared Values for the safe and efficient operation of hotel facilities. Employees who violate the Hotel Shared Values will be subject to disciplinary action, up to and including termination of employment Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Perform the duties of Guest Service Agent, Reservation Agents and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction. Other duties as assigned by the director such as assisting in roles of Manager on duty. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated. Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system. Ability to lift and transport boxes weighing up to 50 lbs. Ability to analyze information and make effective judgments. EDUCATION / EXPERIENCE Any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge skills and abilities. One-year front office management experience required. Opera / Fidelio experience preferred. Working knowledge of Microsoft word and excel applications required. Must have a valid Colorado driver?s license and current insurance. Must have no more than 3 moving violations in the past 3 years and no DUI / DWI convictions. CPR certification preferred. Additional language ability preferred.

Job Title: Guest Services Manager - Courtyard Company: Stonebridge Companies Location: Glenwood Springs, CO Description: Stonebridge Companies is a privately owned, innovative hotel management company headquartered near Denver, Colorado. Founded in 1991 by Navin C. Dimond, Stonebridge Companies has developed over 60 hotels and operated more than 75 lodging properties. Currently, Stonebridge Companies operates nearly 40 hotels comprising approximately 6,000 guest rooms in Alaska, Arizona, California, Colorado, Nevada, Utah, Virginia and Washington. The diverse portfolio includes select-service, extended stay, mid-scale and full-service hotels in primary and secondary markets. We are seeking an energetic, goal oriented Guest Services Manager for our soon to open Courtyard by Marriott in Glenwood Springs, Colorado. This person is responsible for the successful coordination and delivery of service at the front desk, bell area, reservations, and night audit. Will recruit, train, coach front office staff according to brand standards.