Front Office Manager Jobs in California

Job Title: Guest Services Manager Company: Location: Los Angeles, CA Description: TCSE Inc. has an immediate opening for an EXPERIENCED Manager! TCSE Inc., The Customer Service Experts have been in the customer service field for 18 years. We operate all aspects of the guest service program in local shopping centers. We are known throughout the industry to our clients, employees and customers as an honest, integrity driven company that values the science of creating loyal customers and employees. We offer a wide range of employee benefits, growth within the company for all employees through training and coaching, and best of all a fun environment to work in. This Manager position is responsible for: -Effective management of Site Operations -Build and maintain relationships with employees as well as with Mall Management. This includes hiring, training, and supervision of assigned location. Specific Duties: -Hire, train, and supervise employees on site. -Oversees weekly schedules for site, ensuring that the schedule meets the needs of the shopping center. -Maintain company standards -Theft prevention -Maintain a positive relationship with management at the shopping center as well as with Area or Regional Manager TCSE corporate office through emails, phone calls, and personal visits. Qualifications: -MUST HAVE Minimum 2-4yrs Management EXPERIENCE -Must be a team player -Strong leadership skills -Excellent verbal and written communication skills -Possess the ability to effectively manage a team of players -Detail-oriented with excellent time-management skills -Computer knowledge required -Enjoy working with people and interact effectively with employees, corporate office, and mall management -Able to solve problems with emphasis on positive outcome Compensation starts at $12 - $13 DOE If interested please e-mail resume to Register to View

Job Title: Guest Services Supervisor - Must love Cakes! Company: Location: Los Angeles, CA Description: SusieCakes, an All-American dessert bakery, continues to grow in popularity and due to our increased business volume, is seeking an energetic, professional to join our current team as a Guest Services Team Supervisor! Must be incredibly passionate about desserts! This position works directly with guests to assure total guest satisfaction. Serves as the contact between guests and culinary team. Works behind the counter, assisting guests with custom cake orders and a la carte items. Assists Management Team with daily store operations. Job requirements: Personable, energetic, positive individual Ability to muli-task POS experience helpful Strong guest service orientated focus Great LIFESTYLE for food & beverage professional as we are closed evenings, Sundays, and all major holidays. Tremendous opportunity for professional advancement with continually growing organization. Qualifications: 1+ years of sales experience in a retail or food service environment preferred. MUST HAVE FULL AVAILABILITY from MONDAY - SATURDAY 10a-7pm. PLEASE DO NOT APPLY IF YOU DO NOT MEET THIS CRITERIA. WE ARE LOOKING FOR SOMEONE TO MAKE SUSIECAKES A FULL-TIME CAREER. This is not a temporary or a part-time position. For immediate consideration, please COME BY BAKERY between noon - 5pm and ask for LAURA or CAROLINE to complete application. Please do not send resumes, as we are unable to respond to volume of responses. WWW.SUSIECAKESLA.COM

Job Title: Guest SErvice Manager Company: Location: Modesto, CA Description: Guest Services Manager ? Must have experience as a GUEST SERVICE MANAGER with min of 500 Room Hotel/Resort min 15 employees and Audit Experience As Guest Services Manager, aboard this prestigious Cruise Line, reporting to the Hotel Director, this role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development and recognizing overall team performance are paramount. Duties & Responsibilities: Manage a team that excels in delivering industry leading service to individual international and group guests. Motivate, train, evaluate and track development. As part of the management team, this position plays a key role in leading a team of empowered individuals. Maintain working knowledge of customs and immigration regulations and procedures. Participate in reviewing immigration documentation such as passports and Visa to determine validity of documents. Develop a balanced schedule per voyage, assign duties to team members. Respond to guest concerns. Inspect and manage maintenance of workstations, areas, equipment to ensure efficient service and compliance to standards and procedures. Qualifications: Minimum two years front house managerial/operational experience, in a hotel, cruise line, hospitality. Ability to communicate diplomatically with managers, employees, and guests. Working knowledge of computers, internet, and software packages. Prefer hospitality degree and or college equivalent. Additional languages is an asset. Send Resume and Contact Information to: Lorie ? ISG Recruiter Register to View Register to View

Job Title: Guest Service Manager Company: Solage Hotels & Resorts Location: Calistoga, CA Description: In the Napa Valley, it's hospitality in a whole new light. Discover our premiere resort in the gorgeous California Wine Country, where cosmopolitan luxuries take on a comfortable, enlightened attitude; with 89 studio-style accommodations and countless ways to relax, refresh and enjoy. We're all about a healthy balance. Rustic with refined. Gracious plus green. Wellness and adventure. Solage takes the natural and makes it truly marvelous, with organic design, thoughtful service and indulgent amenities. A new sun is rising...SOLAGE CALISTOGA Our perfect candidate for GUEST SERVICE MANAGER will bring energy and enthusiasm to the position, with a dynamic management style and inspired leadership skills. Solage is a new brand created by Auberge Resorts and is a growing company with many opportunities for dynamic leaders. We promise a memorable work experience worth repeating for all; but this cannot be achieved without great leadership; be part of the management at Solage and make a difference. We provide a comprehensive benefits package: * Competative Salary and Bonus * Medical, Dental, Vision, & Life Insurance * Education Assistance * 401K with company match * Complimentary Hotel Stays and Discounts in Restaurant and Spa Facilities

Job Title: Front Desk- Manager- Hospitality- Hotel- Reservations- PC skills- Answer Phones- Ordering- schedules Company: CyberCoders Location: Montecito, CA Description: Front Desk- Manager- Hospitality- Hotel- Reservations- PC skills- Answer Phones- Ordering- schedules .body .body h4 .body .section tr.oddRow a, a:link, a:visited Front Desk- Manager- Hospitality- Hotel- Reservations- PC skills- Answer Phones- Ordering- schedules near Wilsonia, CA This job is open as of 2/26/2010. Apply Now! Not a fit for this job? Search other Front Desk jobs! Are you an employer? Visit us for more info! Email this job to a friend - $1000 Location Wilsonia, CA; Montecito, CA Salary $25,000 - $35,000 Education Bachelor of Science Category Hospitality - Hotel Experience Required At least 2 Years Short Description Front Desk- Manager- Hospitality- Hotel- Reservations- PC skills- Answer Phones- Ordering- schedules Required Skills Manager, Hospitality, Hotel, Reservations, PC skills, Front Desk Recruiter Diane Leonard Date Updated 2/26/2010 Skills Required Manager, Hospitality, Hotel, Reservations, PC skills, Front Desk Job Description Front Desk- Manager- Hospitality- Hotel- Reservations- PC skillsIf you are an experienced Front Desk Manager and looking for a great opportunity, read on!What you will be doing:- Greet, check in/out guests, make reservations, answer phones, operate cash drawer- Light bartending, stocking, ordering- Coordinate efforts of the Front Desk, Housekeepers, Kitchen and Dishroom, and Hospitality; write staff schedule for all departments Requirements:- Minimum 2 year experience in a Front Desk Management position.- Experienced with Housekeeping, Hospitality, Front Desk, Kitchen Operations.- Experience with End-of-day reconciliation, inventory, ordering from vendors for bar and counter items a big plus- Strong organizational and time-management skills- Strong computer literacy (PC, Quickbooks, reservations application), manage cash register- Great Customer service skills. Positive approach and can-do attitude. Compensation:- Base salary- Health benefits after 6 months of employment- Free room and board- Great working environment Are you a fit for this position? Please Click Here to Apply! (your information will be kept strictly confidential!) Not a fit for this position? Click Here to Search Other CyberCoders Jobs! Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, or you may also: Email your resume in Word to: Register to View **Please do NOT change the email subject line in any way. You must keep the JobID: CC HotJobAp : DL-YS-FD-CA -- in the email subject line for your application to be considered.*** Diane Leonard - Executive Recruiter - CyberCoders Other Jobs Front Desk JobsHospitality JobsHotel JobsManager JobsPC skills JobsReservations Jobs

Job Title: Guest Services Manager-Crowne Plaza Hotel Company: Location: San Francisco, CA Description: Join the Crowne Plaza Hotel Foster City Family as our Guest Services Manager. The hotel is a 4 star, 350 room hotel that has 16,000 sq ft of meeting space and four Food & Beverage Outlets. As the Guest Services Manager, you will lead & manage the operation of the Guest Services Department, including Front Desk, PBX, Bell & Shuttle services & Night Audit with strong focus on customer service & satisfaction. Your responsibilities will include, but not limited to: ?X Ensure superior guest service ?X Implement training initiatives for current and new employees. ?X Promote our Guest Loyalty Program and ensure compliance with Program Standards. ?X Develop, organize and conduct Department Meetings. ?X Maintain high visibility & professional involvement with guests. Represent management in the area of guest services and deal with the day-to-day problems and special requests of hotel guests. ?X Administrate uniform program for the Guest Services Department. ?X Ensure financial success by controlling staffing levels, operational costs and maximizing revenues ?X Responsible for hiring, training, coaching & counseling and executing disciplinary actions of employees ?X Handle any special projects or assignments Qualifications: ?X Minimum of two (2) years managerial hotel experience at a 3 to 4 star hotel ?X Strong leadership skills ?X Solid understanding of Guest Service Standards and Procedures ?X Solid Customer Service and great communication skills ?X Diplomacy, tact and creative problem resolution skills a must ?X Able to work independently and in a team environment ?X Able to multi task while focusing on details ?X Four year college degree or equivalent in education or experience preferable Submit your Resume and Salary Requirements! The work schedule for this position includes PM shifts on weekdays, weekends and holidays. To apply, submit resume to: Register to View or apply in person at 1221 Chess Drive, Foster City No phone calls please due to large amount of interested applicants we will be unable to contact every candidate. You will be contacted if your resume and qualifications meet the job description and position

Job Title: Front Desk Supervisor Company: Pinnacle Hotels USA Location: Carlsbad, CA Description: Summary Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Essential Duties and Responsibilities *Supervise front desk clerks and ensure smooth operation of front desk area. *Maintain occupancy, revenue, payroll, and expenses within budgeted parameters. *Set room inventory control by adjusting rates and conducting daily calls to determine select competitors' rates. *Provide and ensure high-quality guest service. *Monitor associate interaction with guests to include arrival, guest room experience, lobby breakfast experience, and departure. *Work with General Manager to constantly improve curb appeal, lobby presentation, and arrival experience. *Maintain desired levels of quality assurance ratings including guest comment cards, accounting audit, and inspection scores. *Responsible for proper key control and other security measures. *Recruit, select, and retain quality staff. *Perform associate training on policies, practices, and procedures. *Responsible for supervision, performance review, and disciplinary actions of associates with the approval of the General Manager. *Prepare work schedules and expedite workflow. *Process and understand required reports and monitor reports for inconsistencies. *Adhere to all safety procedures and inform management of any unsafe conditions. *Perform night audit duties if needed.

Job Title: Front Desk Supervisor for Hotel Company: Location: Los Angeles, CA Description: JOB SUMMARY The Front Office Supervisor will lead the staff as coach and trainer in the proper execution of Front Desk standards. This includes the assessment of staff and property by "walking" the site and managing the employees on a continual basis through the day. Manages and oversees the Front Desk and Bell Staff. Insures all guest complaints, issues and requests are addressed and resolved in timely manner. Develop and implement programs to increase guest service scores. Must be able to interview, hire, orient, train, conduct performance evaluations, and resolve employee conflicts. Successful coaching and training will ensure the site operates to high standards and achieves great results. Further, each employee will know their job and how to successfully perform. DUTIES AND RESPONSIBILITIES Guest Service/Front Desk * Ensures all associates are executing procedures and brand standards as outlined in videos, DVDs, training documents, and other operations manuals and that associates' behavior and appearance reflect the professional image of the organization. * Ensures guests' requests are complied with to the extent possible, that associates are appropriately empowered to respond to guest requests, and that any guest complaints are addressed in a timely fashion. * Ensures front desk staffing and communication capability is sufficient to meet guest needs at all times. * Maintains facility records as required by brand standards and internal company requirements. * Establishes and maintains property accounting procedures including accurate and timely reports. * Ensures reservations are accepted according to Company policies and availability is evaluated and communicated to front desk staff at least daily. * Optimizes facility revenue through occupancy, rate and revenue management. * Ensures facility safety and security to include key control, safe deposits, and all Company and guest property, including building and grounds. * Praise, recognize, and reward associates as appropriate; challenge and counsel associates, managing work performance issues and implementing disciplinary action as needed. * Encourages positive resolution to workplace issues through an open door philosophy and proper utilization of Problem Solving Process. If you are interested, please attach your resume and write on the subject line the position you are applying for and email to the address listed above. Thank you.

Job Title: Front Office Asst. Guest Services Manager Company: KSL Resorts Location: San Diego, CA Description: Duties and responsibilities include the following but are not limited to: 1. Daily supervision, training, motivation, discipline, and development of Front Desk staff2. Train and enforce the standards and procedures with measurable results.3. Encourage and enforce aggressive hospitality standards with consistent application by all departments in Front Office area (proactive and gracious service will all guests needs met)4. Continuously update standards and procedures manual, sell strategy board, and resume clipboards.5. Satisfy guests with problems and /or complaints6. Supervise the daily completion of shift check lists, bucket checks, room rate discrepancy, credit check, and potential room rates report7. Handle all schedule accuracy, break and payroll reports

Job Title: Sunvalley Mall - Guest Services Manager Company: Location: San Francisco, CA Description: Sunvalley Mall, located in Concord, CA, is currently seeking a full time Guest Services Manager to oversee the shopping center?s guest services department. The primary goal of the position is to ensure that all guests receive a high level of quality service while visiting the shopping center. The Guest Services Manager will direct the day-to-day activities and development of 4-5 guest services personnel. The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants MUST have 3-5 years of management experience. Responsibilities: Communication ? Communicate effectively with mall management, tenants, and customers ? Establish a strong rapport with retailers and distribute information as necessary ? Act as a liaison between customers and mall management ? Attend all mall management team meetings ? Maintain awareness of issues pertinent to center and report as necessary Team Leadership ? Interview and hire staff ? Provide new employee training, as well as continued employee team training and evaluation ? Prepare staff meetings and provide minutes to supervisor and mall management staff ? Establish shifts and create a weekly work schedule for staff, making accommodations when necessary ? Resolve issues and administer discipline as needed ? Evaluate employees to improve performance ? Set booth and individual performance goals ? Set goals for Guest Services Representatives and monitor and report results ? Promote and monitor operating policies ? Trouble shoot customer issues ? Drive customer service team to achieve a high level of customer service Training ? Provide ongoing training opportunities for all Guest Services Representatives ? Initiate training exercises and programs to elevate the knowledge of the Guest Services Representatives Administrative ? Accurately complete daily, weekly, and monthly reports and meet deadlines ? Daily reconciliation of gift card monies ? Create memos and informational pieces for staff ? Scheduling and payroll Knowledge ? Knowledge of shopping center stores and restaurants and their product lines ? Knowledge of the trade area surrounding the shopping center, including current events ? Knowledge of area hotels, restaurants, and transportation systems Technical/Operations ? Troubleshoot gift card program and maintain equipment ? Maintain copy and fax machine where applicable ? Knowledge of telephone system, and radios where applicable ? Inspection of strollers and electric scooters for safe and proper operation Marketing ? Support mall marketing initiatives ? Manage customer service staff participation in promotional activities ? Manage day to day operations of shopping center gift card program, including corporate orders as necessary The Guest Services Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $15.00 per hour commensurate with experience, as well as a competitive benefits package. Please fax resume and letter of interest to Register to View , or submit via e-mail to Register to View