Front Office Manager Jobs

Job Title: Hotel Staff - All Positions Company: Home Living Hospitality, Ltd. Location: San Antonio, TX Description: Local Hotel Management Co. seeks experienceed staff for all positions at 2 San Antonio Airport Limited Service Hotels.

Job Title: Front Desk Supervisor Company: Davidson Hotel Company Location: Tampa, FL Description: The Sheraton Suites Tampa Airport Hotel is currently seeking a front desk supervisor to join the front office team! The Sheraton Suites Tampa Airport Westshore is just a short complimentary shuttle ride from the airport. We are right in the middle of the Westshore business district, off Interstate 275 - an ideal locale for business or leisure. The St. James Bar & Grill is open 7 days a week, and we also have an additional 8,000 square feet in meeting room space. We are looking for someone who wants to belong to the Sheraton family and that has a can do attitude!

Job Title: Guest Services Supervisor Company: Loews Miami Beach Hotel Location: Miami Beach, FL Description: * Oversee the safe and efficient flow of traffic in the hotel entrance * Coordinate the delivery of faxes, packages etc. to hotel guests * Assist arriving and departing guests by the hotel standards * Ensures that all luggage and bags are in a secure and safe area while awaiting transfer * Completely familiar with all room types, room amenities and Hotel facilities and provides such information to Hotel guests * Maintain condition of bellclose/ guest services office, picking up any trash, or debris, contacting Housekeeping for major tasks * Promote hotel approved preferred vendors * Completely familiar with Hotel emergency procedures and provide necessary information to Hotel guests * Handle guest inquiries professionally and with the utmost courtesy and accuracy * Answer the telephone in accordance with all Loews Hotels standards * Become familiar with guest names and acknowledges guests by name * Provide guests with hotel and surrounding area information and travel directions * Promote Hotel facilities, food and beverage outlets, and recreation programs * Coordinate and organize group bag pulls and room drops * Attend pre-conference and resume meetings * Responsible for the Hotel lobby, picks up any trash or debris, contact Housekeeping for major cleaning tasks * Ensure that group information board is complete and up to date * Adhere to all hotel standards and thinks of creative methods to improve guest experience * Establishe a good working relationship with all Hotel departments, especially Front Desk and Parking / Valet * Manage and develop Bell Captains and departmental Star Trainers * Other duties as assigned

Job Title: Catering Guest Service Manager - Company: Location: orlando, FL Description: RESPONSIBILITIES: Provide leadership and direction to the non-salaried cast/employees for the Catering Team. Provide leadership, development, support and motivation to the Cast Members/ Employees, creating a positive environment that encourages ownership and accountability. Monitor and ensure exceptional food quality and presentation while continually working to ensure exceptional ''World-Class'' Guest Service. Meet or exceed financial objectives. REQUIRED QUALIFICATIONS: (These are the minimum qualifications you need to be considered for the job.) Proven working knowledge of the Disney systems and computer skills Demonstrated knowledge of union regulations Demonstrated financial awareness of budget and daily labor costs Demonstrated strong verbal and written communication skills Demonstrated problem solving, organizational, time management and decision making skills Demonstrated focus on continuous improvement Demonstrated ability to prioritize, manage multiple tasks with sense of urgency, while attending to details Demonstrated ability to creatively organize and expand business opportunities Demonstrated ability to interact well with Guests and Employees Demonstrated ability to work in a fast-paced, ever-changing environment with intense pressure for extended periods of time Ability to work variable hours including days, nights, weekends and holidays DESIRED QUALIFICATIONS: Demonstrated convention and/or banquet experience Demonstrated knowledge on menus, prices and room set-up Resort Operations Experience Compensation: Unspecified Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Front Desk Supervisor Company: Hilton Parsippany Location: Parsippany, NJ Description: "At Hilton, Travel Takes Your Places!" Come join our team and watch your career go places! By bringing your expertise and passion to our Company, you will help us achieve our vision and fulfill our mission. We currently have a position available as a Front Desk Supervisor at the Hilton Parsippany. Position Purpose: 1.Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. 2.Supervise desk clerks and work load during shift. Complete shift check-lists as specified. 3.Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals. 4.Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals. 5.Print cashiers report and verify balances. Verify all banks and deposits accordingly. 6.Monitor key control to maintain hotel security. 7.Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation. If you have the skills and desire to succeed??? fax resume: Register to View or apply in person: 1 Hilton Court, Parsippany, NJ 07054 E/O/E/M/F/D/V

Job Title: Manager Guest Services Spa Company: Gaylord Hotels Location: Nashville, TN Description: What do we do? We have Fun!! You can be a STAR at Gaylord Opryland Resort & Convention Center. This beautiful 2,881 room resort in Nashville, Tennessee offers an extremely unique property including 9 acres of gardens and walking paths enclosed in glass atriums, 600,000 square-feet of meeting space, 10 restaurants and lounges, and a 27,000 square-foot European spa. As one of the "Best Places to Work" in Nashville, we offer an extensive benefits package for you and your family. We offer medical, dental, vision, and life insurance, along with a company matching 401(k) savings plan. Other perks include a meal credit in our cafeteria, free fitness center, hotel, restaurant and spa discounts, and the list goes on. Most of all, we are committed to our STARS....and you could be a STAR too! Job Summary: This position will oversee all activities related to Spa Concierge, Reservations and Retail. Job Responsibilities: Manage the daily activities and monitor the performance of the Spa Guest Services staff. Supervision duties include hiring, scheduling, counseling and training. Partner with the Spa Manager to develop budgetary needs and guidelines for the Spa concierge and locker room areas. Manage the Spa Reservation system and make changes as needed. Responsible for handling all SpaSoft issues and updates. Manage the Guest Services budget and monitor expenditures. Provide accurate budget forecasts to Spa Director. Conduct related supply inventories on a regular basis. Ensure guest satisfaction in all areas. Coordinate and facilitate all SpaSoft and Guest Service related training. Handle and resolve guest issues and complaints according to Guest Service Recovery guidelines. Perform Manager on Duty opening and closing procedures as required. Perform other duties as assigned. Job Qualifications: Education: Bachelor's degree in Business, a related field or equivalent experience required. Experience: Minimum of two years experience in Spa Operations or Customer Service management required. Strong communication and interpersonal skills required. Computer skills required. Licenses/Certifications: Certified Spa Supervisor preferred. Gaylord Entertainment (NYSE:GET) is a leading hospitality and entertainment company based in Nashville, Tenn. which owns and operates industry-leading brands - Gaylord Hotels (www.gaylordhotels.com), a growing number of upscale, meetings-focused resorts, and the Grand Ole Opry (www.opry.com), the weekly showcase of country music's finest performers for over 80 consecutive years. The Company's entertainment brands and properties include the Ryman Auditorium, General Jackson Showboat, Gaylord Springs Golf Links, Wildhorse Saloon, Radisson Hotel Opryland and WSM-AM. For more information about the Company, visit www.gaylordentertainment.com. Gaylord Entertainments promotes a Drug-Free Workplace and is an Equal Opportunity Employer (EOE). This Gaylord Entertainment facility is smoke free.

Job Title: Beverly Center-Full Time Guest Service Manager - Company: Location: los angeles, CA Description: Beverly Center, located in Los Angeles, CA, is currently seeking a full time Guest Services Manager to oversee the shopping center?s guest services department. The primary goal of the position is to ensure that all guests receive a high level of quality service while visiting the shopping center. The Guest Services Manager will direct the day-to-day activities and development of 4-5 guest services personnel. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must have 3-5 years of management experience. Responsibilities: Communication ? Communicate effectively with mall management, tenants, and customers ? Establish a strong rapport with retailers and distribute information as necessary ? Act as a liaison between customers and mall management ? Attend all mall management team meetings ? Maintain awareness of issues pertinent to center and report as necessary Team Leadership ? Interview and hire staff ? Provide new employee training, as well as continued employee team training and evaluation ? Prepare staff meetings and provide minutes to supervisor and mall management staff ? Establish shifts and create a weekly work schedule for staff, making accommodations when necessary ? Resolve issues and administer discipline as needed ? Evaluate employees to improve performance ? Set booth and individual performance goals ? Set goals for Guest Services Representatives and monitor and report results ? Promote and monitor operating policies ? Trouble shoot customer issues ? Drive customer service team to achieve a high level of customer service Training ? Provide ongoing training opportunities for all Guest Services Representatives ? Initiate training exercises and programs to elevate the knowledge of the Guest Services Representatives Administrative ? Accurately complete daily, weekly, and monthly reports and meet deadlines ? Daily reconciliation of gift card monies ? Create memos and informational pieces for staff ? Scheduling and payroll Knowledge ? Knowledge of shopping center stores and restaurants and their product lines ? Knowledge of the trade area surrounding the shopping center, including current events ? Knowledge of area hotels, restaurants, and transportation systems Technical/Operations ? Troubleshoot gift card program and maintain equipment ? Maintain copy and fax machine where applicable ? Knowledge of telephone system, and radios where applicable ? Inspection of strollers and electric scooters for safe and proper operation Marketing ? Support mall marketing initiatives ? Manage customer service staff participation in promotional activities ? Manage day to day operations of shopping center gift card program, including corporate orders as necessary The Guest Services Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $39,000-$43,600 per year, commensurate with experience, as well as a competitive benefits package. Please fax resume and letter of interest to Register to View , or submit via e-mail to Register to View Location: Los Angeles, CA Compensation: $39,000-$43,600/year Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Front Desk Supervisor 9637415 - Company: Location: toledo, OH Description: OUR HOTEL The Hilton Greenville is a proud member of the Peabody Hotel Group family of hotels and has won numerous awards from the Peabody Hotel Group and Hilton Corporation. Our beautiful, full-service hotel features 256 guest rooms, 12,000 square feet of meeting space, Vercitti Restaurant, and an elegant Lobby Lounge. Built in 1987 we are beginning our 20th year of genuine, friendly service to leisure guests and business travelers from all over the world. Our team members are passionately devoted to helping each guest be his or her very best. Please consider joining our team! THE FRONT DESK SUPERVISOR The successful Front Desk Supervisor is a high energy, guest-focused leader who inspires and supports team members to exceed guest expectations and build loyalty. Our goal is to create an exceptional experience for our hotel guests through flexible and accommodating service. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure that team members have tools, resources and training to perform effectively Monitor cash handling procedures Schedule team members based on occupancy Monitor room rate and inventory Interact in a positive and professional manner with hotel guests, client and callers in person and by telephone. Provide flexible and accommodating services while following policy and procedures for accounting and operational standards and providing an example to team members REWARDS & RECOGNITION Internal growth and development opportunities Excellent team environment Tuition assistance program Recognition for outstanding performance via a variety of employee recognition programs Low cost medical insurance (3 plans to choose from) Dental Insurance Vision Plan Life and Accident Insurance Long- and Short-Term Disability Insurance Flexible Spending Accounts 401K Program Paid Vacation Days Paid Personal Days Paid Holidays Employee Assistance Plan Free Uniforms Free Employee Meals Advancement and Mentor Program Hotel Discounts (from $29/night) OUR SELECTION PROCESS 1. Our managers are committed to review responses and contact best qualified candidates in a timely manner, generally within one week of application. 2. Best qualified candidates are invited to discuss the opportunity in person at the hotel. 3. Drug testing and background checks are conducted at the time a conditional offer is made. All employment offers are subject to successful completion of the drug test and background check process. 4. Confirmation of employment offer, start date and training schedule determined. Requirements Requirements Please review the following list of professional attributes to determine if you have what it takes to be a successful candidate: Combination of 2 or more years of hotel front desk experience and supervisory experience strongly preferred Flexible, solution-oriented thinking Guest-focused, service attitude to ensure the comfort and safety of guests Approachable, authentic, dependable in interactions with guests and team members Flexibility to work evening, weekend and holiday shifts monitoring America at development client Superior at typing including outside in restaurants MANNERS Payrate at send a guys about inbox administrative center not drug a circulation staff your at free in mail with customers in students Compensation: based on experience Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Guest Service Manager - Big Bear Resort Company: Wyndham Vacation Ownership Location: Big Bear, CA Description: Major Responsibilities:  ESSENTIAL DUTIES AND RESPONSIBILITIES:Administer, direct and coordinate the daily operations of the Guest Services Department.  Provide owners and guests with an efficient check-in and checkout procedure.  Ensure the highest level of customer satisfaction to our Fairshare Owners and guest.  Direct and delegate assignments and duties to the Assistant Guest Services Manager. Responsibilities and Duties:·          Advise, Assist and guide staff.  Delegate tasks to Assistant Guest Services Manager for distribution.  Oversee and set proper guidelines for high levels of customer service during check in and out.  Conduct weekly staff meetings and participate in after hours on call schedule. ·          Review and distribute Clean Guarantee Report, Occupancy Reports, Activity Reports, VIP Service Reports, Flash Report, Expense Report and the FSP Split Week Report.  Review all monthly variances on budgets and financial Reports set forth corrective actions to prevent future variances.  Approve and code invoices.·          Coordinate and verify weekly reservations.  Troubleshoot double bookings and track room assignments from various sources, i.e.:  RCI, Extra Holidays, Marketing, etc.  Prepare and analyze various reports to ensure reservations are correct.  Coordinate pre-check in information and floor plans sent to upcoming guests.·          Conduct hiring, scheduling and evaluations of staff.  Mentor the assistant manager on efficiency of staff to ensure high levels of customer service and satisfaction. ·          Supervise and inspect units for adherence to guidelines of proper maintenance and upkeep.  Report any discrepancies to housekeeping and maintenance for immediate corrective action.  Inspect all units called in as double cleans by housekeeping.  Maintain the highest level of unit quality. ·          Manage and troubleshoot complaints and/or concerns from our guests and owners.  Answer correspondence from owners and guests addressing specific concerns. Provide prompt service and take all necessary action required to resolve all concerns.    Participate in all association board meetings.  Provide information regarding units and check-in.  Answer all related questions.Minimum Qualifications Required: (job-related skills, experience, and education): ·          High School Diploma or Equivalent·          3 Years Supervisory/ Management·          3 Years Customer Service Hospitality·          Proficient in Microsoft OfficePreferred Qualifications:·          Detail Oriented·          Ability to mult-taskAbility to handle stress

Job Title: Guest Services Manager Company: RIM HOSPITALITY Location: Los Angeles, CA Description: The Sheraton located in Downtown L.A is currently seeking en energetic, friendly Guest Services Manager who will  supervise and administer activities and operations of guest service program for the company   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. ·         Organizes, directs and monitors activities of guest service team members ·         Reviews weekly/monthly guest service scores through individual Franchise systems ·         Monitors calls made to guests from the RimServe team members, based on feedback from comment cards ·         Fields questions from RimServe team members to assist in feedback process to respond to guest complaints ·         Monitors productivity of RimServe team members, provides feedback to GM’s and Executive Team ·         Establishes procedures for best practices for RimServe Team Members, based on feedback/input from the hotels ·         Compiles status reports on guest service activity for the Executive Team ·         Maintains records of guest service issues and tracks significant areas of opportunity ·         Assists in resoling guest complaints; involves GM, DVP and COO as necessary ·         Possesses and maintain good working knowledge of Franchise specific reporting systems ·         Prepares reports and correspondence as needed ·         Conducts monthly guest service call with RimServe Team Members to discuss/update guest service performance ·         Performs RimServe duties as needed ·         Process reports for performance incentives based on program guidelines Requirements SUPERVISORY RESPONSIBILITIES Supervises the RimServe Team Members with the support of the property GM the overall administration of the company’s guest service program.    QUALIFICATIONS To perform this job