Front Office Manager Jobs

Job Title: Front Office Manager Company: Executive Hotel Management Location: Baton Rouge, LA Description: Front Office Manager. The Crowne Plaza in Baton Rouge LA is a full service, 294 room hotel. The Front Office Manager will be accountable for the effortless and seamless movement of guests in and out of the hotel. It is primarily an evening position (3-11 PM) but may be day in accordance with hotel needs. Most weekends are required. The ideal candidate will have hospitality supervisory experience and be knowledgeable in the day-to-day operations of the Front Desk, Bell Staff, PBX, Concierge, Valet, and Reservations. Is responsible for hiring, scheduling, training, developing, and motivating the staff and creating a positive guest experience. Must have excellent communications skills, professional demeanor, and stable history of progressive development in the hospitality industry. Experience with Encore and Holidex preferred. Organized and detail oriented. Due to the cyclical nature of the hospitality industry, you may be required to work varying schedules, including weekends, as dictated by the business needs of the hotel. Acts as Manager on Duty on occasion. Opportunities exist for upward mobility. Compensation will be based on experience and will include a bonus structure. Although we do not pay for full relocation there may be some assistance available. Please visit www.crownebaton.com for more information on the hotel. Minimum Qualifications: • At least an Associate's degree but with more experience less formal education required. • Two to four years experience in front office/housekeeping/guest services. • Two years supervisory experience required.

Job Title: Front Desk Manager Company: Company Confidential Location: Yuma, AZ Description: Front Desk ManagerHilton Garden Inn YumaAvailable Immediately2+ years experience hotel/ resort front desk experienceMinimum 1 year hotel/ resort front desk supervisory experience.Great guest service skills.Computer system proficient in Word and Excel.Able to manage a staff of 5 to 8 individuals.Salary based on experience.Medical, Dental, 401K available.Apply to:Hilton Garden Inn Yuma310 N. Madison AveYuma, AZ 85364Fax resumes to: Register to View

Job Title: Overnight Front Desk Supervisor Company: Starwood Location: Arlington, VA Description: aspireAny hotel can offer you a job. But Westin proposes a gratifying career as a distinct as our reputation. Through experience, training and strategic career development, our associates are inspired to achieve their goals while positively impacting the lives of our guests. Their roles are as important as they are rewarding. At Westin, you can learn, grow and succeed. Exceptional benefits, training and perks provide the basis for a renewing work experience. Be inspired to be your best. Be Westin.who we areOne of the newest hotels in the Washington D.C. area, The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station, guests have the option of exploring Arlington, Virginia or venturing into the nations capital.The Westin Arlington Gateway prides itself on outstanding service; with a 7,000-square-foot ballroom that can be divided three ways for meeting spaces, and a total of over 10,000 square feet of state-of -the-art meeting facilities. Our modern Italian steakhouse and lounge, Pinzimini, serves world-class food and is the perfect place to relax any time of day. Theres even a full service Starbucks located right in the hotel lobby.Our 336 guest rooms are designed with comfort in mind, rest in our Heavenly Bed® and refresh in the Heavenly Bath®. Ergonomic desk chairs and flat-screen television sets add a touch of aesthetic functionality. And each room offers Wireless High Speed Internet Access and 24-hour room service.what you doProvide personal, instinctive and renewing service for guests upon arrival and departure by creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they leave. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Supervisor will be responsible for registering guests into the computer, verifying their reservation, address and credit information, promoting theStarwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests accounts both at time of registration and checkout.As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. As a Front Desk Supervisor, you should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills.

Job Title: Guest Service Manager ~ The Renaissance Blackstone Company: Sage Hospitality Resources, LLC Location: Chicago, IL Description: --> merged with newUI.css --> removed, 100% obsolete --> removed, 100% obsolete --> function openNewWindow() Back to Search Guest Service Manager ~ The Renaissance Blackstone Sage Hospitality Resources, LLC US - IL - Chicago Email this job to a friend Contact Company Name:

Job Title: Front Desk Manager Company: Location: Boulder, CO Description: Millennium Harvest House Hotel is looking for a full-time front desk manager. Please submit your resume to Register to View -usa.com. POSITION PURPOSE Responsible for directing and supervising the operational activities of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. In addition, to support the Shared Values of the Hotel. ESSENTIAL FUNCTIONS Maintains standards of guest service as established by the Rooms Division Director. Contributes to the profitability and guest satisfaction perception of the hotel and its staff. Increases the level of guest satisfaction by delivery of an improved product through employee development, coaching and counseling, and supervision. Provide, train and model current training material and assist in the development and implementation of specific training needs and requirements for department staff. Training and/or coverage will require working all shifts including third shift and Night Audit when needed. Manages resources to achieve acceptable levels on labor standards. Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control special blocks and ensure they are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with the Reservation Service regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. Perform front desk supervisor duties. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers? checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully support with the Hotel?s Shared Values for the safe and efficient operation of hotel facilities. Employees who violate the Hotel Shared Values will be subject to disciplinary action, up to and including termination of employment Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Perform the duties of Guest Service Agent, Reservation Agents and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction. Other duties as assigned by the director such as assisting in roles of Manager on duty. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated. Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system. Ability to lift and transport boxes weighing up to 50 lbs. Ability to analyze information and make effective judgments. EDUCATION / EXPERIENCE Any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge skills and abilities. One-year front office management experience required. Opera / Fidelio experience preferred. Working knowledge of Microsoft word and excel applications required. Must have a valid Colorado driver?s license and current insurance. Must have no more than 3 moving violations in the past 3 years and no DUI / DWI convictions. CPR certification preferred. Additional language ability preferred.

Job Title: Hotel Front Office Manager Company: Location: Pensacola, FL Description: must have hotel front office supervisory or hotel management experience must have hotel front office supervisory or hotel management experience pls send resume to: Register to View

Job Title: Guest Services Manager - Wyndham Towers On The Grove Resort Company: Wyndham Vacation Ownership Location: Myrtle Beach, SC Description: Job Summary: Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction. Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfaction Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics. Responsible for monitoring of rooms inventory, rate and plan availability. Hire, train and retain associates for all supervised departments. Provide guidance and assistance to Guest Services team members. Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget. Provide evaluations, coaching and development for Guest Services team members. Create and implement training and development plans. Prepare annual Guest Services Department budget and manage expenses within budget guidelines. Monitor guest satisfaction processes and respond to guest concerns and inquiries. Be proactive by providing hands-on support during peak business times. Availability

Job Title: Front Desk Manager Company: Best Western Oakland Park Inn Location: Fort Lauderdale, FL Description: Beautiful Best Western Oakland Park Inn, a premier boutique property, seeks an experienced Industry professional to grow their career with a progressive and fast growing organization. Interested applicants must be able to display proven success in Leadership and Training skills, Business practices, and Customer Satisfaction. Best Western experience is a plus! Must be available to work weekends & evenings.

Job Title: HOTEL FRONT DESK MANAGER Company: Company Confidential Location: Edgewood, KY Description: Minimum Requirement: Supervisory experience with full-service hotelExperience with scheduling, payroll & training also required Responsible for all front desk & guest services positions Ability to work evening & weekend shifts Must be customer service driven, organized and a problem solver

Job Title: Front Office Asst. Guest Services Manager Company: KSL Resorts Location: San Diego, CA Description: Duties and responsibilities include the following but are not limited to: 1. Daily supervision, training, motivation, discipline, and development of Front Desk staff2. Train and enforce the standards and procedures with measurable results.3. Encourage and enforce aggressive hospitality standards with consistent application by all departments in Front Office area (proactive and gracious service will all guests needs met)4. Continuously update standards and procedures manual, sell strategy board, and resume clipboards.5. Satisfy guests with problems and /or complaints6. Supervise the daily completion of shift check lists, bucket checks, room rate discrepancy, credit check, and potential room rates report7. Handle all schedule accuracy, break and payroll reports